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Vonage I ran this ping test today and then called Comcast to question them about it.
Ping
I ran this ping test today and then called Comcast to question them about it.
Ping statistics for 216.109.112.135:
Packets: Sent = 50, Received = 47, Lost = 3 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 49ms, Average = 37ms
They said it was absolutely nothing to do with them and it must be something on my end. This was after I had ran the tests without the router hooked up and still showed packet loss.
I just don't know very much about all of this and have only learned by trying different things suggested on this forum. At this point I'm not sure what I'm going to do. I have a neighbor down the street who has had Vonage for over a year and had no issues.
If it makes any difference, here's the speed test I just ran a minute ago.
Speed test statistics
-
Download speed: 198848 bps
Upload speed: 361480 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1129 ms
Average download pause: 211 ms
Minimum round trip time to server: 69 ms
Average round trip time to server: 1047 ms
Voip test statistics
-
Jitter: you -> server: 2.8 ms
Jitter: server -> you: 0.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.5
I have no idea what to try now and Comcast hasn't been any help at all.
Read The Full Thread: New user with choppy sound
• I'm in Middle Tennessee using Comcast internet with a Motorola SB5120 modem and
• Your jitter and packet loss numbers are absolutely awful. Remove the router,
• Here's test results without router:
Speed test statistics
-
Download
• It might help the wireless function, but it won't do anything about the poor phone
• Except for the first three numbers of the speed test, the higher the numbers the
• This isn't important to the issue at hand, but I'm still curious about the formatting
• Thanks for the information about the test.
I agree that the problem appears
• They were both run from the Vonage site somewhere. I think the first one is one I'd
• Well, I have basic cable, just because I have cable internet, but I use DirecTV
lmjax posted "I ran this ping test today and then called Comcast to question them about it.
Ping" on 12/04/2007 |
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