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Vonage I purchased a new phone system (AT&T CL82359) and was having trouble with



I purchased a new phone system (AT&T CL82359) and was having trouble with the voicemail waiting indicator not showing up even though the dial-tone was flashing. I tried calling Vonage to speak to one of their "highly trained support specialists". I had a very difficult time understanding both their accents as well as their grammatical structure and inflections. The first person had no idea what I was talking about, the second level guy kept telling me I had to turn the answering machine on my phone on. I eventually got him to transfer me to "Advanced level tech support in New Jersey". I couldn't understand this person any better and she seemed to know less than level 2 support.

Turns out that after the level 2 guy had fiddled with some settings he neglected to actually leave a message, or he somehow cleared the message waiting. After I finally gave up with them after an hour I checked and the dial-tone was not longer flashing. I called myself, left a message, and before I had my finger off the hang-up button, the voicemail indicator on my handset came on and the light was blinking on the base unit. And yes, the "answering system" is still off!

Come on Vonage! Your highest level technical support didn't even know what FSK was! I found myself educating them on how this stff works so they would know what to look for. The second level guy couldn't even understand the manual he downloaded for my phone - even after I showed him the page numbers to look at and even read one of them to him.

For those of you who don't know what FSK is, it's OK - you can do what I did and spend 10 seconds on google and become better versed on the technology than the "highly trained support specialists" at Vonage.

http://en.wikipedia.org/wiki/Message_Waiting_Indicator
http://en.wikipedia.org/wiki/Frequency-shift_keying



Read The Full Thread:

Voicemail Waiting Indication


I don't think that anyone here is going to argue with you about Vonage's first and
ksig, A fair rational response to my rather snarky post :-). I do understand
Yea, I will give you that they should have known the difference between the voicemail

dvhart posted "I purchased a new phone system (AT&T CL82359) and was having trouble with" on 05/07/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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