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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage I purchased a new phone system (AT&T CL82359) and was having trouble with

I purchased a new phone system (AT&T CL82359) and was having trouble with the voicemail waiting indicator not showing up even though the dial-tone was flashing. I tried calling Vonage to speak to one of their "highly trained support specialists". I had a very difficult time understanding both their accents as well as their grammatical structure and inflections. The first person had no idea what I was talking about, the second level guy kept telling me I had to turn the answering machine on my phone on. I eventually got him to transfer me to "Advanced level tech support in New Jersey". I couldn't understand this person any better and she seemed to know less than level 2 support.

Turns out that after the level 2 guy had fiddled with some settings he neglected to actually leave a message, or he somehow cleared the message waiting. After I finally gave up with them after an hour I checked and the dial-tone was not longer flashing. I called myself, left a message, and before I had my finger off the hang-up button, the voicemail indicator on my handset came on and the light was blinking on the base unit. And yes, the "answering system" is still off!

Come on Vonage! Your highest level technical support didn't even know what FSK was! I found myself educating them on how this stff works so they would know what to look for. The second level guy couldn't even understand the manual he downloaded for my phone - even after I showed him the page numbers to look at and even read one of them to him.

For those of you who don't know what FSK is, it's OK - you can do what I did and spend 10 seconds on google and become better versed on the technology than the "highly trained support specialists" at Vonage.

http://en.wikipedia.org/wiki/Message_Waiting_Indicator
http://en.wikipedia.org/wiki/Frequency-shift_keying

Read The Full Thread:

Voicemail Waiting Indication

• I don't think that anyone here is going to argue with you about Vonage's first and
• ksig, A fair rational response to my rather snarky post :-). I do understand
• Yea, I will give you that they should have known the difference between the voicemail

dvhart posted "I purchased a new phone system (AT&T CL82359) and was having trouble with" on 05/07/2009

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