 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage I promised I'd update this forum a few weeks ago. Here is the (admittedly very angry)
I promised I'd update this forum a few weeks ago. Here is the (admittedly very angry) email that I have just sent to Vonage. Customer support on the phone has been useless. Lest anyone claim otherwise, I am not a shill for a competing Voip service, though I am very ready to consider any other suggestions.
I have only XXX'd out my account number and last name.
-
Hello,
I am writing in reference to account XXXXXXXXXX.
I am also writing in reference to customer support incidents
2092664
and
2163559
Several weeks ago, I opened 2092664 after a SECOND incident of losing dial tone with my RT31P2 - the
first incident was resolved with several hard resets of the router after being on the phone for a while
with technical support.
I reolved the second incident myself, and was told in 2092664 the following by one of your customer care
representatives:
<<
I have placed your device in a special debugging mode which will
transmit diagnostics information to our server. In the event that
another outage occurs we will be able to look at the log and determine
the problem. In the event we determine that it is a faulty device we
will be more than happy to replace it for you.
> >
So, a few days later when the device failed for the THIRD time (no dial tone, RT31P2 lists "router still
restarting" - I replied to incident 2092664 and let YOU know that theproblem had recurred and to use
your special diagnostics to inform me of the cause of the problem. Two days later I had received NO
ANSWER and emailed again, and still received NO ANSWER.
So I started a new case - 2163559 - and made sure to reply to the automated response. It is now the
following week - I STILL HAVE NO DIAL TONE since I am waiting for your debugging information, and I am
VERY VERY VERY ANGRY with being ignored by your customer service. If I do not receive a SATISFACTORY
reply and help IMMEDIATELY, I will be not only cancelling my Vonage service, but I will make a point of
using Internet blogs, word of mouth, and news outlets to warn others of the horrible experience I have
had so far with your so-called "customer care".
I am *not* interested in calling technical support, unless there is a special phone number to talk to
someone who will talk to me like an intelligent person and address my very particular case, rather than
running through a pre-canned list of steps which I have already done several times.
Please respond immediately.
angrily yours,
Lee XXX
Read The Full Thread: More on the RT31P2 / no dial tones / Vonage customer service
• The only way I have jumped to second tier I guess you would call it, and is not necessarily
• Is there any technical support department out there who meets those requirements?
• I am *not* interested in calling technical support, unless there is a special
Phaedrus1313 posted "I promised I'd update this forum a few weeks ago. Here is the (admittedly very angry)" on 06/28/2005 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
|
 Members
 New jenjee
 New Today 2
 Yesterday 4
 Total 64290
 Who Is On Site
 Visitors 129
 Members 1
 Total 130
Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums | | | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.38 Seconds and 340 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
