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I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
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Hard Wiring - Installation
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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

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Vonage I promised I'd update this forum a few weeks ago. Here is the (admittedly very angry)

I promised I'd update this forum a few weeks ago. Here is the (admittedly very angry) email that I have just sent to Vonage. Customer support on the phone has been useless. Lest anyone claim otherwise, I am not a shill for a competing Voip service, though I am very ready to consider any other suggestions.

I have only XXX'd out my account number and last name.



I am writing in reference to account XXXXXXXXXX.

I am also writing in reference to customer support incidents




Several weeks ago, I opened 2092664 after a SECOND incident of losing dial tone with my RT31P2 - the
first incident was resolved with several hard resets of the router after being on the phone for a while
with technical support.

I reolved the second incident myself, and was told in 2092664 the following by one of your customer care

I have placed your device in a special debugging mode which will
transmit diagnostics information to our server. In the event that
another outage occurs we will be able to look at the log and determine
the problem. In the event we determine that it is a faulty device we
will be more than happy to replace it for you.
> >

So, a few days later when the device failed for the THIRD time (no dial tone, RT31P2 lists "router still
restarting" - I replied to incident 2092664 and let YOU know that theproblem had recurred and to use
your special diagnostics to inform me of the cause of the problem. Two days later I had received NO
ANSWER and emailed again, and still received NO ANSWER.

So I started a new case - 2163559 - and made sure to reply to the automated response. It is now the
following week - I STILL HAVE NO DIAL TONE since I am waiting for your debugging information, and I am
VERY VERY VERY ANGRY with being ignored by your customer service. If I do not receive a SATISFACTORY
reply and help IMMEDIATELY, I will be not only cancelling my Vonage service, but I will make a point of
using Internet blogs, word of mouth, and news outlets to warn others of the horrible experience I have
had so far with your so-called "customer care".

I am *not* interested in calling technical support, unless there is a special phone number to talk to
someone who will talk to me like an intelligent person and address my very particular case, rather than
running through a pre-canned list of steps which I have already done several times.

Please respond immediately.

angrily yours,

Read The Full Thread:

More on the RT31P2 / no dial tones / Vonage customer service

The only way I have jumped to second tier I guess you would call it, and is not necessarily
Is there any technical support department out there who meets those requirements?
I am *not* interested in calling technical support, unless there is a special

Phaedrus1313 posted "I promised I'd update this forum a few weeks ago. Here is the (admittedly very angry)" on 06/28/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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