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In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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Vonage I placed a post on the general Vonage forum yesterday which explained the deplorable



I placed a post on the general Vonage forum yesterday which explained the deplorable customer service and lack of accountability on the part of Vonage. We were without a properly operating phone not receiving incoming calls for 9 days AFTER the 15 day porting period. Attempts to obtain a refund after cancelling were met with a block wall because we were two days over the 30 day money back period and were charged a disconnect and device fee.

A gentlemen was kind enough to reply with the name of an executive memeber name to address the complaint to.

Unfortunately, my post was ERASED FROM THE FORUM. It no longer exists. I don't believe this falls under the catagory of deliberately misleading.

Suggestions or contact info would be appreciated. I too have filed a complaint with the FCC.

Tom Le Veque



Read The Full Thread:

Transfering a number AWAY from Vonage


I'm having trouble transferring a number AWAY from Vonage. The number was originally
heh, no kidding, but transferring it back to your local, traditional telco may
Do you have any inside contacts of people who can aqctually get something done?
who are you trying to port it to? of course it really doesn't matter, just curious. anyway,
The problem doesn't seem to be who I'm porting it to. I'm porting it to Level 3 and
that's kind of weird if vonage is saying that. personally I would make sure everything
I don't want to port it to SWB, I want to port it to Level 3.
Been trying to transfer number from Vonage to SunRocket since April 22nd 2006.
I received back from the Michigan Attorney Generals office a copy of Vonages response

theque posted "I placed a post on the general Vonage forum yesterday which explained the deplorable" on 08/04/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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