Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
Three Most Common
Types Of Sleep
get to sleep apnea
is because

In The Forum:
Miami Heat Women''s Jersey
On Sep 14, 2017 at 04:05:50

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage I participate in several Usenet groups - I posted the below message there last

I participate in several Usenet groups - I posted the below message there last week, looking to find some answers about my crappy phone service with Vonage. I was directed by a fellow Usenet member to this forum, so here I am. Perhaps I can get some help here, other than the explanation of "throttling" and the general, "yeah, cable companies suck" I was receiving in Usenet.

I just *really* want to get my quality back on my Vonage service - I don't want to be blackmailed into TWCNY's phone service. I think, just on principle, I'll go back to regular land line phone service, first.

I have TWCNY tech's coming *again* on Tuesday - not that I think this will help at all. Is there anything I can point to specifically to make them finally believe that it's *their* problem and not Vonage's problem? I know Vonage is not to blame, here.

My original usenet massage is below, and after that is my Boston test scores.

(Original Usenet message)

So I have Vonage.

All summer my phone worked wonderfully, you couldn't tell the difference between the Vonage service and a regular land line telephone. I got Vonage service, even though I had Time Warner Cable, Road Runner, and every other thing Time Warner offered, because Time Warner, at that time, didn't offer digital phone service "in my area".

Now, the story is quite different. My phone rarely works. It hasn't worked reliably since winter hit, which also coincides quite nicely with the date of Time Warner offering their own digital phone service ($10 a month more expensive than Vonage).

When I go to use the phone, most of the time it will say "Unable to make a call, try later", or, when someone calls me, I can hear them (faintly), but they can't hear me, or if they can hear me it sounds "Like you are underwater". The reception is choppy, staticky, and "popping".

I've called TWCNY twice to come and fix it but, of course, they say "too bad" after checking the bandwidth on the TV and declaring it "fine". It's not their service, so they have no responsibility to troubleshoot it. I've gone through support on the Vonage website (it's rather hard to call them when the phone doesn't work), and other than some software upgrading they've
done on the router, they blame it on "bandwidth issues".

I tended to not believe the "bandwidth issues" excuse until last week when I got a phone call from someone in TWCNY's business department. She left me a message (I've been letting a lot of calls go to messages - at least I get the messages, rather than the "can you hear me now" syndrome after picking up the phone). She was calling because my account had been referred to her because of "high internet throughrate usages", and she wondered if I was
running a home business, and if I was, then she wanted to "UPGRADE MY BANDWIDTH", and take the "restrictions" off of my account.

Now, excuse me, but what the hell???

Number one: Why do they monitor my usage? And why do I suddenly get thrown to the business department if I go over some "limit" that I didn't even know was in place?

Number 2: If I'm paying for "high speed beep beep" cable internet service, why would they have "another level" they could upgrade me to? And is this why my phone doesn't work? If I stay off the internet - will that leave more "bandwidth time" for the phone?

Number 3: This makes me put on my tinfoil hat and think that I was right to assume that once their phone service was available, they somehow "took away" some of my bandwidth to force me to switch. Is this even possible or am I being paranoid?

Number 4: Should I just capitulate and pay the extra $10.00 a month for their service, and then at least have the satisfaction of them having to fix it if it breaks? Although it would Kill me to have them blackmail me into it.

Number 5: What is the correlation between the weather and the phone? When it's nice out, the phone is "better" - not as good as it was in the summer, but "better". Are cable lines affected by cold? All of our lines are new except for the "drop" from the telephone line - all the cable inside the house was done before we drywalled, all brand new cable. Could the "drop" be the problem?

Number 6: I went across the street and called the lady back from the business department and she song and danced me right out of thinking that there was ever "another level" - she made it sound like it was just a "designation on my account" and that there was no other "level" available, and I was getting their premium service. But I have her message saved, the one where she offered to "upgrade my bandwidth" and "take restrictions off my account", even though she said "well, this is my cell phone number and I don't have your account in front of me, and I don't know what I could have been referring to...." and she also said that accounts get referred to her
for "high throughrate usage" at this time of year because their accounts are monitored by the IRS, and "high usage" usually corresponds to "home business" and the IRS wants to know this information. Huh????

So, is this a vast conspiracy? Does the IRS really get some kind of
insider's info from the cable company as to who is running a home business? Did the cable company steal my bandwidth to blackmail me? Does Vonage work better in warmer climates? Do I need to switch to TWCNY and just let it go? Or should I upgrade my tinfoil hat instead?

(end original message)

My stats:
Malone NY
Broadband Linksys RT31P2 Router - not wireless.
Surfboard 4100 Cable Modem

(Both have had software updates in the last 6 weeks)

I have also gone to the Vonage Dashboard and adjusted the Bandwidth saver to all three different settings with no change in quality.

Boston results:

MOS Analysis From You TO Boston

MOS 3.6 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 41.6%
Latency 0.00 0.0%
Packet Discards 0.81 58.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 127 ms
Packet Discards 3.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 46 ms

Signaling Quality Post-Dial Delay 63 ms
Call Setup Time 63 ms
Media Delay 156 ms

MOS Analysis FROM Boston To You

MOS 3.7 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 44.6%
Latency 0.00 0.0%
Packet Discards 0.71 55.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 127 ms
Packet Discards 2.0%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 58 ms

Signaling Quality Post-Pickup Delay 72 ms
Call Setup Time 76 ms
Media Delay 108 ms


Read The Full Thread:

TWCNY vs Vonage

Is that test done on a totally quiet Internet connection (ie. computer hooked
Hi - Yes, that's a "totally quiet" internet connection. My computer is hooked
Am I the only one finding that IRS comment very odd, and suspect? What in the heck
I use Earthlink for my high speed speed service which is supplied through the
Well, just to add more Twilight Zone to it - When I called TWCNY again this morning
No problem, email it to webmaster at this site.
Done, Thank You. Kate

72FLH posted "I participate in several Usenet groups - I posted the below message there last" on 03/03/2006

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.30 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum