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Vonage I originally picked up Vonage because of problems experienced with landline



I originally picked up Vonage because of problems experienced with landline reliability, especially after natural disasters (hurricanes). I've since picked up more Voip lines for myself & clients using Vonage and other Voip providers as well. Voip has become my primary form of communication for over a year, including use before, during, and after getting hit by a Cat 3 hurricane.

After Hurricane Wilma, landlines in the area were totally dead by nightfall. It'd be up to 14 days later on the west coast, up to 30 days later on the east coast for landline service to be restored. The only communications between the largest storm shelter in FL and the rest of the world happened via HAM radio and Vonage. I should also note that cell service was hit hard by this storm as well, with many towers becoming damaged. Those which weren't damaged were often off-line because of a lack of power. If you were lucky enough to find a working tower, chances are that everyone else in town had found it too and the network was too busy to take calls. Landline service wouldn't be returned to the building for 7 days, and even then it was just 1-2 barely working lines. The PRI circuit wouldn't become live for another 3 days. I do have multiple internet providers at that shelter, with the thought/hope that at least one of the companies should still be on-line after a storm. We also use the connections to get radio & TV broadcasts in & out of the building; works great in storms because there aren't any external antennas to get ripped to shreds by the winds, and there's no rain fade from heavy rains blocking a microwave signal.

All of that said, I've spent quite a bit of time making sure my internet connections and internal LAN were up to handling Voip flawlessly. I spent hours on the phone with Comcast & Sprint, trying to get them to fix various problems on their networks. I encountered a lot of resistance & denial by both ISPs tech support crews before dropped packet & latency issues were fully addressed. The problems the original poster mentions are most likely due to their own ISP or their own network.

The one thing which Vonage is responsible for is outsourced, undertrained, offshore customer service & tech support - I've said it before, but Vonage REALLY needs to improve this soon if they plan on increasing subscriber #'s. There are quite a few other Voip providers out there now, and many of them seem to have been created in response to the problems & complaints people have had with the older Voip providers.



Read The Full Thread:

I''ve finally had enough


Suggesting that people test their connection first would be a HUGE benefit to
After losing dial tone again yesterday morning for the 5th time this week I have
Instead of shipping the device back unannounced, you may want to try writing them
I don't think that Vonage was ever intended to be a reliable stand-a-lone telephone
Well, for whatever it's worth, Vonage HAS been my one and only telephone service
Agreed. Unfortunately, this one thing is a biggy. They need to address it if they
Agreed. Or increasing the number of subscribers. I think they should direct some
I wonder how these Customers were able to be heard. Maybe our dissatisfied voices
HA. Read the one from "Carl A" in South Korea. Bet he's real pissed off right about

VonageTPA posted "I originally picked up Vonage because of problems experienced with landline" on 07/08/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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