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Aprulse Posted:
bonjour tout
l'humanité je
voudrais des aides
pour blanchir les
dents.
...

In The Forum:
Vonage
Topic:
couronne dentaire tarif
On May 29, 2017 at 11:37:20

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Vonage I ordered Vonage on April 22 and rec'd an email confirmation that the adaptor would



I ordered Vonage on April 22 and rec'd an email confirmation that the adaptor would arrive, via DHL, on April 28. On April 28 I awoke early to find I had no telephone service. And no adaptor. I called CS on Saturday, spent 2 hours on the phone and was assured that the adaptor would arrive the next day. I spent 1 1/2 hours on the phone on Sunday and over 1 hour on the phone today, speaking to a total of 8 different people at Vonage; NONE of them could help me or follow through with promises made. NOT exactly the hallmark of a business bent on customer satisfaction, is it?

Still no adaptor, Monday morning. I have been unable to work my job (transmit from a laptop, send/receive faxes) and have, essentially, lost my job b/c of this failing.

In calling Vonage for rectification, they offer me nothing. No refund of shipping charge(the fault of the carrier, that the item did not arrive timely, not mine) or a free month or two of service.
The issue is this: they cut the existing phone service BEFORE having confirmation that the adaptor had arrived at the customer's home. I was, and still am, w/o telephone service and unable to work. Vonage cares nothing for this and apparently also that I will be going before 3500 of my service - industry peers in an upcoming conference and will have no problem informing them of my very unsatisfactory experience with Vonage. These people are responsible for planning, building and decorating multi-milionaires' homes all over the West coast and NW Canada, and in doing so make technological recommendations every day. I can assure Vonage that a very good bit of business will be lost on their part simply because they did not see fit to make two small moves toward customer satisfaction in this situation.

I tried calling the Account Maintenance Dept, as "Mary" from New Jersey called it this morning. (Mary, I was told, is a supervisor, and was "unable to anything" to help me today. What a shame.) The "wait" time according to the automated greeted was "over 25 minutes-your wait time may vary." Is it any wonder the wait time is so long with such poor customer service. I'd be willing to bet Vonage doesn't see 5 years in business.

I will happily pay 3 times more for my existing service because I get what I pay for... customer service and a willingness to keep my business when problems arise; not just a bunch of people telling me how "sorry" they are for my "inconvenience."



Read The Full Thread:

Vonage Poor Customer Support..??


I ordered my Vonage box last week and it came in on this past Thursday (4/27/06). When
This is clearly poor support. To get someone to correct the MAC address in their
UPDATE: Finally got someone who called themselve a Supervisor on the phone
My guess is that the service call center is offshore, and that they have to put requests
I just made several calls (5 or 6) this morning for a total of over two hours on the
888‑250‑1799 Direct to human. This number is from the get human
There are a few good VoIP providers out there who have good customer service. Before
UPDATE: Call them again this morning using the "Get Human" phone number above
I still don't understand how switching a MAC address or other database type changes
Sounds like to me that someone dropped the ball when getting his order ready... (

Klouri posted "I ordered Vonage on April 22 and rec'd an email confirmation that the adaptor would" on 05/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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