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Vonage I ordered Vonage but when I received it I realized that I could not use it with most



I ordered Vonage but when I received it I realized that I could not use it with most of the phones in my house. My wife called Vonage and got a confusing reply so we cancelled it before we even had the service up. Vonage refused to give a refund! But they did explain that the installation package that we would receive would include a converter or adapter that would allow us to use all of our existing phones via the existing hard wiring. That was fine by me but we received no such device. I was about to just send the thing back to Vonage and cancel the service but I decided to check this website first. I did not search for more info on this because I am in a hurry. My old phone service will be cut off any minute now.

Where can I get a converter or adapter to use my existing hard wiring if such a thing exists? Do I have to buy it? What is involved in the installation? It would seem to me that it should be able to plug into the hard wiring at any existing phone jack but I see info here that seems to indicate that it should be used at the outside hookup which makes no sense to me.

We have had no luck getting this information from Vonage. My wife was on the phone with them holding for two hours last night and there is no way I am going to sit on hold that long today. Between that and all the manuals I have received (I hate manuals! LOL), I am at the point where I am about to just send all this Vonage stuff back and cancel the service. But, before doing that, I decided to post this question. I would appreciate any advice anyone can provide.



Thanks.



Read The Full Thread:

Can I use my existing hard wiring to distribute signal?


BTW, I have an old house and I can disconnect from the phone company in the basement
That's all you really need to do. Just be very sure that you have done it, and the
Thanks, Steve. I found more information about it after I made the post. There is
Woah, I think our terminology here might be confusing. When we or Vonage say adapter,
Thanks Dave. Now I am really confused about just what Vonage's adapter is. I thought
I re-read your post, Dave, and I am confused. From what I can find on this site, an
Here they are: http://www.vonage.com/products_compare.php House
O.K., that make sense. The "adapter" is the Router (I wish Vonage would just say
From Vonage.com, FAQ inside my dashboard: Home Wiring Step By Step Home

ZoneIII posted "I ordered Vonage but when I received it I realized that I could not use it with most" on 01/31/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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