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Vonage I noticed that you have Comcast Cable. In many areas, Comcast requires the use
I noticed that you have Comcast Cable. In many areas, Comcast requires the use of a MAC clone on the first device that it's attached to (if it's something different than what was there previously).
What you can try first before calling Customer Care is:
1. You know that your US Robotics wireless router worked previously, right? It was connected to your modem and your computer was connected to the router, right? That means Comcast recognized the MAC address of that router and it will have no problems recognizing it again.
2. Connect the network this way. Modem to US Robotics wireless router to Vtech 8100. Use your wireless router as a switch and connect your computer to it as well. (I'm assuming you know how to connect these)
3. Making sure everything is powered down, power on only the cable modem and wait until the necessary lights are on solid. Then power on your US Robotics wireless router. Give it about 30 seconds and then verify on your computer if you're able to obtain Internet connectivity.
4. When you are, plug in the Vtech 8100. The original message you were getting means that it isn't provisioning, or connecting with the Vonage configuration servers.
These are the steps that a competent Tier 2 agent would have you do. After that if it doesn't work, there are some technical adjustments made on their end to force a connection.
If THAT doesn't work, they may ask you to consolidate the connection and remove the US Robotics. They will ask you to power cycle everything again. If that doesn't work, they will have you log into the Vtech's configuration page (192.168.15.1, vtech/vtech) and try a factory reset. Power cycle again. Then log in to try a MAC clone. If that doesn't work, they may replace the device for you.
Read The Full Thread: I''ve had vonage for a while but never established service
• I've had vonage for a while and have never established service, despite many hours
• There's nothing in your test data and setup description that indicates that you
• Did you purchase the VTech from Vonage, a retailer, or used? I had some initial
shamoo posted "I noticed that you have Comcast Cable. In many areas, Comcast requires the use" on 07/04/2006 |
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