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Vonage I noticed it about 3 days ago (don't use vonage as primary line) that I am unable



I noticed it about 3 days ago (don't use Vonage as primary line) that I am unable to call anyone. I have a dial tone but when i dial I cannot hear it ringing on the other end(sometimes 1 bell) or other person speaking, however if they call me, i don't have any problems !

I have used the bandwidth saver and reduced it to 30, also opened the ports on the router (5061/10000 - 20000).

Also spoke to CS who said that cable modem may be the culprit coz its Motorola Surfboard SB4200 (Docsis 1.1 only)

But before changing the modem, i wanted to check if there could be any other problem/solution(s).

If I connect my adapter directly to the cable modem, then I am able to make phone calls however that is not what I want to do as a permanent setup and adapter was working earlier so I dont think that router could be a suspect.


1. Location: New Jersey (Princeton)
2. ISP: Comcast Cable
3. Download 3,290,056 bps / Upload 341,032 bps
4. Cable Modem: Motorola Surfboard 4200
5. Vonage adapter : PAP2
6. Modem->Router->Vonage Adapter
- [connected to router] |->Switch->PC's
7. Router: Netgear WGR614
8. Cant make any phone calls!, can receive without problems !!

Bandwidth Test:
-
Download 3,086,672 bps
Upload 266,688 bps
QOS 81%
RTT 51 ms
MaxPause 47 ms

MOS Analysis from You TO Boston :
-
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 28 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 62 ms
Media Delay 171 ms


MOS Analysis FROM Boston To You:
-
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 84 ms
Call Setup Time 81 ms
Media Delay 114 ms


Thanks in advance for your replies and help.



Read The Full Thread:

Cant make any phone calls!, can receive without problems !!


I started my Vonage service on a Motorola SB4100 and the WGR614 with the PAP2 and
I agree with most of what you said, Chrisfix, about the SB 5100. However, I must
I agree that the modem is the last place I would look to as the problem here. I was
ditto. I would have done the same in your shoes. I own my modem so I didn't see any
rrastogi - Have you tried putting the VoIP adapter's IP address in the DMZ
Guys Thanks for your help! The problem is no longer there and as far as I know,
"When in doubt, reboot!" I have copyrights.

rrastogi posted "I noticed it about 3 days ago (don't use vonage as primary line) that I am unable" on 11/14/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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