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Vonage I noticed it about 3 days ago (don't use vonage as primary line) that I am unable



I noticed it about 3 days ago (don't use Vonage as primary line) that I am unable to call anyone. I have a dial tone but when i dial I cannot hear it ringing on the other end(sometimes 1 bell) or other person speaking, however if they call me, i don't have any problems !

I have used the bandwidth saver and reduced it to 30, also opened the ports on the router (5061/10000 - 20000).

Also spoke to CS who said that cable modem may be the culprit coz its Motorola Surfboard SB4200 (Docsis 1.1 only)

But before changing the modem, i wanted to check if there could be any other problem/solution(s).

If I connect my adapter directly to the cable modem, then I am able to make phone calls however that is not what I want to do as a permanent setup and adapter was working earlier so I dont think that router could be a suspect.


1. Location: New Jersey (Princeton)
2. ISP: Comcast Cable
3. Download 3,290,056 bps / Upload 341,032 bps
4. Cable Modem: Motorola Surfboard 4200
5. Vonage adapter : PAP2
6. Modem->Router->Vonage Adapter
- [connected to router] |->Switch->PC's
7. Router: Netgear WGR614
8. Cant make any phone calls!, can receive without problems !!

Bandwidth Test:
-
Download 3,086,672 bps
Upload 266,688 bps
QOS 81%
RTT 51 ms
MaxPause 47 ms

MOS Analysis from You TO Boston :
-
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 28 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 62 ms
Media Delay 171 ms


MOS Analysis FROM Boston To You:
-
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 84 ms
Call Setup Time 81 ms
Media Delay 114 ms


Thanks in advance for your replies and help.



Read The Full Thread:

Cant make any phone calls!, can receive without problems !!


I started my Vonage service on a Motorola SB4100 and the WGR614 with the PAP2 and
I agree with most of what you said, Chrisfix, about the SB 5100. However, I must
I agree that the modem is the last place I would look to as the problem here. I was
ditto. I would have done the same in your shoes. I own my modem so I didn't see any
rrastogi - Have you tried putting the VoIP adapter's IP address in the DMZ
Guys Thanks for your help! The problem is no longer there and as far as I know,
"When in doubt, reboot!" I have copyrights.

rrastogi posted "I noticed it about 3 days ago (don't use vonage as primary line) that I am unable" on 11/14/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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