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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Review: One month with Vonage, and...
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Vonage I needed the police this afternoon and called 911 on my Vonage line. The first



I needed the police this afternoon and called 911 on my Vonage line.

The first time I called 911, the person who responded confirmed my address with me and asked me which service I required. I told them I needed the VPD. I was told that I was being transferred. I heard a click on the line, believing that I was still being transferred I waited for about 1 minute. Thinking the delay was odd for 911, I hung up and redialed. (2 Minutes)

Second call, same routine, transferred, upbeat music, (too upbeat when calling in about an emergency). I waited for almost a minute and again thought it was odd that my call was not being answered. I hung up and tried again. (1 Minute)

Third call, same routine almost, but this time I told the person answering that this was my third attempt at trying to contact the VPD. I was transferred and this time my call was answered. I could barely hear the person on the other end so I assumed it was the police dispatcher. I gave them the nature of my call but didn't hear them reply. I said 'Hello' a couple times, then faintly heard someone repeat back my problem and then asked me "and why are you calling me? This is a switchboard." I hung up and tried to call again. ( 3 Minutes)

On my fourth call, same routine, transferred to the music, I waited a little longer then hung up. (2 Minutes)

I used my cell phone for the fifth try and got through no problems. Police were here in about 10 minutes. (Could have been 8 minutes earlier had I not wasted 8 minutes messing around with the Vonage line.)

A few minutes after getting through to 911 my Vonage line rang. The person calling asked me if I needed the VPD. I told them I had already got through on my cell phone. I was then asked why I called an alarm company to get 911. I told them I had dialed 911 four times. I was told to get my phone checked. I asked where my call had gone and I was told "ADT??? or ATI???"

I few minutes ago I dialed 911 again through my Vonage line and spoke with the same operator. This person confirmed that they are a third party company hired by Vonage to route 911 calls. They would not identify the company they worked for. I named the company that the police dispatcher gave me, they wouldn't confirm. I was told by this person at the alarm company that they often encounter problems with the VPD and getting calls transferred to the right place."

I called Vonage CS and let them know what happened. The CS Rep took down the details and told me she would look into this. She also told me there are changes coming to 911 service in the near future, but for now she would try and find out what's happened.

I don't know if this is an isolated incident but the person who answered my 911 call at the alarm company told me that this an ongoing problem. Perhaps Vonage should let their customers in the Vancouver area know there are ongoing issues with their 911 service so that people actually needing emergency services won't waste precious time trying to get help from a dead end.

I was led to believe that when I dialed 911 that my call was routed to ECOMM but they wouldn't know where I was calling from. I had no idea my call was being sent to an alarm company. I'm glad I had my cell phone to fall back on.

I will post a follow up when I hear back from Vonage.

Cheers



Read The Full Thread:

* Vonage 911 Service - Vancouver * ???Breakdown???


I live in Delta BC (part of the Greater Vancouver Regional District) and last week
Maybe my experience was an isolated one, but I was told that it's not. All four

odinyvr posted "I needed the police this afternoon and called 911 on my Vonage line. The first" on 08/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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