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Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
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adapter to my home
network. I
currently have

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Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
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louder so I can
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Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

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Vonage I made the serious mistake of becoming a member of Vonage Internet Phone Service

I made the serious mistake of becoming a member of Vonage Internet Phone Service 4 months ago, and I wanted to alert my fellow forum members & potential Vonage customers about the horrible experience that I have had with them. I will be canceling my service with them within the next few days, and I will never use Vonage again.

I would NEVER IN A MILLION YEARS recommend Vonage to ANYONE, especially if you are using your phone line for business purposes like I am. AVOID Vonage AT ALL COSTS. There are 5 main problems that I have been experiencing from day #1 with Vonage that they have been unable or unwilling to resolve:

1. Approximately 20% of all voicemails that I receive are completely BLANK, even though the caller has actually left a complete message for me. There's simply no other way for me to explain this, except that when I call in to check my messages, 20% of them are simply blank. Vonage even has an option to email you the voicemails that you receive - and they come in as blank audio attachments. The audio files will actually be the length of the caller's message, but there is no sound. I have literally missed DOZENS upon DOZENS of phone calls because of this. Sometimes I have been lucky enough to have these calls be from people whose numbers have shown up on my caller ID, and I've called them back to ask them what they left on my voicemail. I have called Vonage no fewer than 5 times to discuss this problem with them, and they are always "aware of the problem", attributing it to "overloaded servers". Meanwhile, I have no idea how many business calls I have missed in the meantime. This happens to me several times a DAY!!! The problem has never been fixed in 4 months... Vonage has NEVER called me back (like they have promised) to update me on the issue, and they have NEVER fixed the problem.

If that isn't enough to permanently steer you away from Vonage, there's much more:

2. Of the remaining 80% of voicemails that I do receive, half of them are completely choppy (garbled audio), so I can only partially make out what the caller is saying. Vonage also attributes this to "overloaded servers" and always say that they "fixed the problem a few days ago"... but then it continues to happen. When I call in to check my voicemails, even the woman's computerized voice (that asks you to type in your password) is choppy.

3. My OUTGOING voicemail message plays choppy to callers approximately 15% of the time. Again, Vonage attributes this to the same problem, but will not fix the problem.

4. Even though I have tremendous bandwidth at my office (9 Mbps downstream, 1 kbps upstream), a large number of my calls are either (a) choppy, (b) one party cannot hear the other party, or (c) the call gets disconnected. Vonage has verified that my network is set up perfectly, but attributes these issues to "latency in the Internet". I even swapped out routers with Vonage several times to see if it was their router. Sorry, but this is simply not acceptable.

5. Their customer service is simply horrible. They do not do what they say they are going to do. On the few occassions that I have had the patience to wait 45 minutes to finally talk to someone, they have told me that they would "get back to me" with more information. Nobody in the history of my dealings with Vonage has ever "gotten back to me" like they said they would.

I don't care how much money I will have to pay to return to a normal landline... there is absolutely no replacement for having reliable phone service. And Vonage cannot provide reliable phone service at all.


Read The Full Thread:

Why I''m leaving Vonage: Blank voicemails + no cust service

Dear Mr. Scotty321, I sympathize with your dilemma and I do understand how
I agree and am thinking of leaving vonage myself, but the question is: are these
I belive it would be VoIP in general. VoIP don't have dedicated networks so they
Sorry to hear about your problems with the service. I have been a customer since
The company I work for uses Vonage and we have not had a single problem to date. Voicemail
Something looks odd about that upload speed. Are you sure it's 1 kbps? Also, have
IMO, it's VOIP. Vonage is my second carrier and aside from an ongoing prolonged
Even though I have tremendous bandwidth at my office (9 Mbps downstream, 1 kbps
Are you saying that when I try to move back to my landline, that my landline company

scotty321 posted "I made the serious mistake of becoming a member of Vonage Internet Phone Service" on 01/02/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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