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Vonage I'm trying not to get sucked too far into this process, but wanted to compile some



I'm trying not to get sucked too far into this process, but wanted to compile some sort of data to provide to Comcast when I try to get them to come out and check whatever they can check to see if they can improve my (and hopefully your) service.

I work on a Mac so I can't use PingPlotter, but did find a very useful utility similar to PP named Virtual Route (a great utility I might add and suggest it to all those on the Mac OS X platform). Here are my two reports for two sampling periods today covering about a half hour for the first and the second that lasted about 15 min. The red bars indicate 100% packet loss. Each plot was 5 sec so that means that in the instance when there are 3 bars the person on the other end couldn't hear me for close to 15 seconds! I had no downloads running, just a few computers running email and websurfing. BUT, this happens even when all computers are off! As you can see, it happens so frequently that it interferes with just about every phone call.




I apologize if the image size extends the width of the post table... I tried to shrink it enough so you can see the info but stay small in width.

Is this basically all I need to furnish Comast to prove that there are problems with their service?

BTW, I'm have 3 Macs (1-2 are wireless at any given time), Linksys WRTP54G running the latest firmware, Motorola Surfboard SB5120 and a recently purchased Hawking HBB1.

Thanks and keep the post alive, hopefully it will do some good!



Read The Full Thread:

Comcast vs. Vonage


ok, thank you CyberCSI for ur link. It seems you're very knowledgeable about networking
I'm seeing the exact same thing. Seems to be losing that last hop before it gets
And here we go again............
I am no believer in conspiracies, but having seen two episodes of Vonage issues
Well, Comcast is doing their own VoIP service in some areas now.... considering
(As I shudder contemplating the impending buy out of my most excellent ISP by Comcast)... I
I know ISPs like to provide that "bandwidth hog" argument, but in reality, does
Well, you're right of course, it's a low use compared to those... except that it
I will call my local comcast now and ask if they offer voip.. as they did not in my
somethings is going on... Before when I called comcast I always got the same

Shakedown posted "I'm trying not to get sucked too far into this process, but wanted to compile some" on 03/09/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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