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Vonage I'm sure that Vonage, like every company that has a forum is reading these forums
I'm sure that Vonage, like every company that has a forum is reading these forums to keep tabs on their customers. Go ahead and check my email address against your database, you'll find me there.
Where to start? I decided to switch to Vonage when a friend in Florida suggested them as an alternative to Comcast, who I hate with a passion. I started with Comcast when they were AT&T Broadband in January 2000, just to show how long I will stick with someone who has good service at least most of the time.
I send in my LNP paperwork by fax to Vonage for both of my phone numbers around May 10th. My 2nd phone number was ported over on June 11th, not too bad.
As of today I still do not have my first phone number ported over. I called Vonage on June 11 to see what the first number was not ported, and of course they blamed it all on Comcast. I called Comcast and raised some hell and was told that they were no longer billing me as of 5pm and that everything was set to be ported over. I was even given a ticket number, which I reported to Vonage by phone and later by email.
I called a few times between then and last Friday. Last Friday I got a call on the cell phone letting me know that my number was going to a recording that was saying that the number was no longer in service.
Of course I called Vonage and got the usual line of crap about how it was all Comcast's fault and that they must be doing it out of spite. I called Comcast's corporate HQ and spoke with the CEO's office. I let them know in no uncertain terms that I was seriously pissed at their actions, that I wanted answers right away or I was calling an attorney and going for a lawsuit, class action since I am sure there are many others who were treated like this and a class action would get their attention much more than just little ole me suing their butts off. I was promised a call back within 2 hours.
Two hours later I got my call back. I spoke with someone in the Comcast escalations team. Comcast was going to bend over backwards and do all sorts of things that they don't do. I guess my threat of a class action was taken seriously, which was good since I don't joke about lawsuits. I was told exactly what happened and when. I found out that Comcast had given XO Communications the OK to take the number on June 11th but that XO did nothing. After several days went by Comcast disconnected the number figuring that I had dropped my request to have the number ported. A drop of the ball on their part since I had called Comcast a few times.
Know that I knew exactly where the problem was I called Vonage back. Of course I talked to several people that could do nothing, and didn't give a damn. I placed a call into the corporate offices of Vonage, which was never returned. I called back and demanded a supervisor and ended up speaking with someone named George O'Brian who assured me that he would look into it and get back to by by phone or email within 45 minutes.
Guess what? I never heard back from George O'Brian. I called over the weekend and was given the usual line of crap. I called yesterday and got the usual line of crap. I called the corporate offices yesterday and left a message, which was never returned. Those recordings of my calls to Comcast and Vonage I made on Friday may just come in handy, what with them being legal in Colorado not to mention that the Comcast and Vonage phone systems say that calls may be recorded. Nothing like hearing someone say something to prove they said it.
I called today and was told that George O'Brian would be calling or emailing me back as soon as he knew something.
Well, George O'Brian or someone from the corporate offices better be calling or emailing me (with a REAL PERSONAL email address) today or I will be making another round of phone calls, and this one will NOT be to anyone at Vonage. I'll be calling the FCC and my State AG and the BBB to file official complaints. I may even get around to seeing about the possibility of a class action against Vonage.
At this point due to the inept customer service of Vonage I have paid for over 2 months of phone service with Comcast. I have used up almost an hour on my cell phone so that Comcast could return my call (at $1.00 per minute). I have spent somewhere near 20 hours of my time resolving an issue that should never have happened. AND, I have not had any phone service on my primary phone, the only phone number that 99.99% of the people who call me know. I have had to give out my PRIVATE number to too damn many people.
I wonder who I will be calling tomorrow? Most of that is up to Vonage.
Angry In Denver
Read The Full Thread: LNP issues
AngryNDnvr posted "I'm sure that Vonage, like every company that has a forum is reading these forums" on 07/26/2005 |
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