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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I'm sure that Vonage, like every company that has a forum is reading these forums



I'm sure that Vonage, like every company that has a forum is reading these forums to keep tabs on their customers. Go ahead and check my email address against your database, you'll find me there.

Where to start? I decided to switch to Vonage when a friend in Florida suggested them as an alternative to Comcast, who I hate with a passion. I started with Comcast when they were AT&T Broadband in January 2000, just to show how long I will stick with someone who has good service at least most of the time.

I send in my LNP paperwork by fax to Vonage for both of my phone numbers around May 10th. My 2nd phone number was ported over on June 11th, not too bad.

As of today I still do not have my first phone number ported over. I called Vonage on June 11 to see what the first number was not ported, and of course they blamed it all on Comcast. I called Comcast and raised some hell and was told that they were no longer billing me as of 5pm and that everything was set to be ported over. I was even given a ticket number, which I reported to Vonage by phone and later by email.

I called a few times between then and last Friday. Last Friday I got a call on the cell phone letting me know that my number was going to a recording that was saying that the number was no longer in service.

Of course I called Vonage and got the usual line of crap about how it was all Comcast's fault and that they must be doing it out of spite. I called Comcast's corporate HQ and spoke with the CEO's office. I let them know in no uncertain terms that I was seriously pissed at their actions, that I wanted answers right away or I was calling an attorney and going for a lawsuit, class action since I am sure there are many others who were treated like this and a class action would get their attention much more than just little ole me suing their butts off. I was promised a call back within 2 hours.

Two hours later I got my call back. I spoke with someone in the Comcast escalations team. Comcast was going to bend over backwards and do all sorts of things that they don't do. I guess my threat of a class action was taken seriously, which was good since I don't joke about lawsuits. I was told exactly what happened and when. I found out that Comcast had given XO Communications the OK to take the number on June 11th but that XO did nothing. After several days went by Comcast disconnected the number figuring that I had dropped my request to have the number ported. A drop of the ball on their part since I had called Comcast a few times.

Know that I knew exactly where the problem was I called Vonage back. Of course I talked to several people that could do nothing, and didn't give a damn. I placed a call into the corporate offices of Vonage, which was never returned. I called back and demanded a supervisor and ended up speaking with someone named George O'Brian who assured me that he would look into it and get back to by by phone or email within 45 minutes.

Guess what? I never heard back from George O'Brian. I called over the weekend and was given the usual line of crap. I called yesterday and got the usual line of crap. I called the corporate offices yesterday and left a message, which was never returned. Those recordings of my calls to Comcast and Vonage I made on Friday may just come in handy, what with them being legal in Colorado not to mention that the Comcast and Vonage phone systems say that calls may be recorded. Nothing like hearing someone say something to prove they said it.

I called today and was told that George O'Brian would be calling or emailing me back as soon as he knew something.

Well, George O'Brian or someone from the corporate offices better be calling or emailing me (with a REAL PERSONAL email address) today or I will be making another round of phone calls, and this one will NOT be to anyone at Vonage. I'll be calling the FCC and my State AG and the BBB to file official complaints. I may even get around to seeing about the possibility of a class action against Vonage.

At this point due to the inept customer service of Vonage I have paid for over 2 months of phone service with Comcast. I have used up almost an hour on my cell phone so that Comcast could return my call (at $1.00 per minute). I have spent somewhere near 20 hours of my time resolving an issue that should never have happened. AND, I have not had any phone service on my primary phone, the only phone number that 99.99% of the people who call me know. I have had to give out my PRIVATE number to too damn many people.

I wonder who I will be calling tomorrow? Most of that is up to Vonage.

Angry In Denver



Read The Full Thread:

LNP issues



AngryNDnvr posted "I'm sure that Vonage, like every company that has a forum is reading these forums" on 07/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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