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Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage Iím still waiting on my existing number to be transferred from Comcast to Vonage



Iím still waiting on my existing number to be transferred from Comcast to Vonage (letter was sent to comcast on June 12, says Vonage). Last Friday I had Comcast calling Vonage on three-way calling. The Comcast rep was so polite and doing everything possible to help me out. Vonage on the other hand was clueless. I talked to over 5 representatives at Vonage. The first two just moved us around. The third one was from India. I asked him where this call is being answered. He paused and said ďSoPaul, IndiaĒ (some city). He gave us a number to try and when the Comcast rep asked to transfer us so we wouldnít get disconnect he said he couldnít. Then we said good bye and started to plan how to call the new number without being disconnected. A noise in the background led us to believe the India person was still on the line. ďVonage! Are you still there?Ē I asked. Ösorry Iím still laughing typing this. He pauses and says ďÖum yeah. I canít hang up. You have too!Ē. Me and Comcast (Linda). Okay I have her name by now. Linda and I start laughing. He laugh was if were not laughing at him, but with him. I explain we need him to hang up since he couldnít transfer us. He had to get a supervisor to transfer us to him and disconnect. The 4th rep switched us the the 5th rep. This rep had an attitude. The Vonage Rep, Luwonda, never directed anything to Comcast only to me. When Linda told her that Comcast has no record Vonageís request for my transfer was sent Luwonda asked me to hold. After 15mins with no responds Linda and started talking. I asked where she was from, she paused and said Iím not suppose to say. I said well with that said I guess your not from the states either. I said, I bet Canada! I guessed right. Right by Nova Scotia. Now Vonage comes back and says, hey we sent it. Iíll have someone open a priority ticket. You will receive an email on Monday with the tentative date. After Vonage leaves, Linda stays on the line and apologies for my problems.

So far Iíve had poor support from Vonage. The Vonage equipment and quality are good (the little Iíve used). I truly donít think Iíll stay with Vonage and here is why. I thought Vonage was one of the better Voip providers.

A normal Cable connections has about 256-300k upload. A Voip requires about 100-120k for a quality connection. If you subtract that from the 256 (low end) you now only have about 156k upload. For me, 156k upload is not going to cut it. Iíve got a teenager that has AOL Instant Messenger and other programs that Iím sure pull from this upload. I my self will take away from this. Think about it. Xfire uses about 15-20k, TS uses about 10-20k and games, well lets just say the more the better. I increased my Cable to 6mb768k so no problems here my friend.

So, with that said I think if Vonage support is poor then this puts them even with the other providers. This also makes them more expensive because other providers charge less ($9 a month less). So why stay with Vonage.

Once I get a Voip provider it will be a lot easier to move between them because I will not have to worry about my Line being active, as I do now! Two phones, one with no features that everyone knows (primary number) and the other with all the features that no one knows (virtual number).



Read The Full Thread:

Vonage Support :(


Ok, I am lost....
I have no comment to this..... My brain can't stop hard enough... But anyway
I hope you didn't jump ship yet. I'm surprised that you've had poor support from
Sorry for losing a couple or all of you. This was type in the heat of the moment and
I can see where you're coming from Sep. I had a very frustrating experience with
Number transfers seem to be hit-or-miss as far as length goes... I think we'll
Thanks guys. I'm going to wait it out. Unless I start seeing these :xmassanta:
I too am a newb to Vonage. August 8th is when I signed up my first line and just

Sep posted "Iím still waiting on my existing number to be transferred from Comcast to Vonage" on 08/23/2005

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ÜAK and HI residents pay $29.95 shipping. ÜÜLimited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. ÜVALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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