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Vonage I’m still waiting on my existing number to be transferred from Comcast to Vonage
I’m still waiting on my existing number to be transferred from Comcast to Vonage (letter was sent to comcast on June 12, says Vonage). Last Friday I had Comcast calling Vonage on three-way calling. The Comcast rep was so polite and doing everything possible to help me out. Vonage on the other hand was clueless. I talked to over 5 representatives at Vonage. The first two just moved us around. The third one was from India. I asked him where this call is being answered. He paused and said “SoPaul, India” (some city). He gave us a number to try and when the Comcast rep asked to transfer us so we wouldn’t get disconnect he said he couldn’t. Then we said good bye and started to plan how to call the new number without being disconnected. A noise in the background led us to believe the India person was still on the line. “Vonage! Are you still there?” I asked. …sorry I’m still laughing typing this. He pauses and says “…um yeah. I can’t hang up. You have too!”. Me and Comcast (Linda). Okay I have her name by now. Linda and I start laughing. He laugh was if were not laughing at him, but with him. I explain we need him to hang up since he couldn’t transfer us. He had to get a supervisor to transfer us to him and disconnect. The 4th rep switched us the the 5th rep. This rep had an attitude. The Vonage Rep, Luwonda, never directed anything to Comcast only to me. When Linda told her that Comcast has no record Vonage’s request for my transfer was sent Luwonda asked me to hold. After 15mins with no responds Linda and started talking. I asked where she was from, she paused and said I’m not suppose to say. I said well with that said I guess your not from the states either. I said, I bet Canada! I guessed right. Right by Nova Scotia. Now Vonage comes back and says, hey we sent it. I’ll have someone open a priority ticket. You will receive an email on Monday with the tentative date. After Vonage leaves, Linda stays on the line and apologies for my problems.
So far I’ve had poor support from Vonage. The Vonage equipment and quality are good (the little I’ve used). I truly don’t think I’ll stay with Vonage and here is why. I thought Vonage was one of the better Voip providers.
A normal Cable connections has about 256-300k upload. A Voip requires about 100-120k for a quality connection. If you subtract that from the 256 (low end) you now only have about 156k upload. For me, 156k upload is not going to cut it. I’ve got a teenager that has AOL Instant Messenger and other programs that I’m sure pull from this upload. I my self will take away from this. Think about it. Xfire uses about 15-20k, TS uses about 10-20k and games, well lets just say the more the better. I increased my Cable to 6mb768k so no problems here my friend.
So, with that said I think if Vonage support is poor then this puts them even with the other providers. This also makes them more expensive because other providers charge less ($9 a month less). So why stay with Vonage.
Once I get a Voip provider it will be a lot easier to move between them because I will not have to worry about my Line being active, as I do now! Two phones, one with no features that everyone knows (primary number) and the other with all the features that no one knows (virtual number).
Read The Full Thread: Vonage Support :(
• Ok, I am lost....
• I have no comment to this..... My brain can't stop hard enough...
But anyway
• I hope you didn't jump ship yet.
I'm surprised that you've had poor support from
• Sorry for losing a couple or all of you. This was type in the heat of the moment and
• I can see where you're coming from Sep. I had a very frustrating experience with
• Number transfers seem to be hit-or-miss as far as length goes... I think we'll
• Thanks guys. I'm going to wait it out. Unless I start seeing these :xmassanta:
• I too am a newb to Vonage.
August 8th is when I signed up my first line and just
Sep posted "I’m still waiting on my existing number to be transferred from Comcast to Vonage" on 08/23/2005 |
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