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HildBeft Posted:
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In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

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Vonage I'm sorry to hear I'm in the same boat with everyone hear. I have not been able

I'm sorry to hear I'm in the same boat with everyone hear.
I have not been able to respond to their e-mails and so far no one can help me. Can someone send me the Executive Response Team e-mail Address? I just can't afford this technology DOWNGRADE.


Can you please route this e-mail to the appropriate department ( I still cannot send or receive any e-mails to that department.

Thanks -


Subject: RE: [ #4465061] LNP Delay

There are multiple issues concerning my account.

1) I do not receive messages to my e-mail address at FROM I receive e-mail from all other departments within Vonage, however, this has been unacceptable and must be corrected immediately. I worked with LaKara D. in account management and she is aware of the problem. Using my work e-mail address ( is only temporary and I must resume using my personal e-mail address as soon as possible.
Please have this issue resolved no later than 5/15/2006.

2) I have been trying to port my phone number since 3/28/2006 with no success. Since I was unable to receive e-mail telling me there was a problem with a "pending order with my local carrier" Vonage has taken no action at all. My carrier (Sprint) has no pending order associated with my account and no idea about obtaining an order number so we decided to do a 3 way call with Vonage to clear up any confusion about "pending orders". We were told "we do not discuss issues via 3 way calls" so now I'm back to square one. This is the third time calling Vonage to tell you about this, however, I found out Vonage can do nothing without a response through e-mail which I was unable to do due to issue #1. THERE ARE NO PENDING ORDERS ON MY SPRINT ACCOUNT. I have not plugged in any Vonage equipment and will not until this issue is resolved. Please have this issue resolved no later than 5/15/2006.

3) Vonage has given me 1 month service free, which I have not used and Vonage has all ready billed me for the first month ($xx.xx). I am getting ready to pay my third Sprint bill ($xx.xx per month) and I still am having massive issues pending resolution by Vonage. I AM LOSING A LOT OF MONEY BY TRYING TO SWITCH TO Vonage. I cannot afford to spend over $100.00 dollars to make this switch.

I feel that Vonage is responsible for putting me in a very difficult situation and I should be compensated for the inconvenience. I need a response and a course of action on your part no later than 5/15/2006 or we must terminate this attempt to port my number. If you have any questions please call me @ xxx-xxx-xxxx immediately.



From: Vonage DigitalVoice Customer Care

Sent: Tuesday, May 09, 2006 10:26 AM
To: xxxxxxxxx
Subject: [ #4465061] LNP Delay

Subject: Information required to process your transfer for xxx-xxx-xxxx

Dear xxxxxxxxxxx,

I am contacting you to inform you of your number transfer.
Unfortunately the process has been stalled by the carrier because of a pending order with your local carrier. Please contact your carrier to obtain information as to when it will be removed. Upon speaking with your carrier please request an order number. Please provide me with this information to facilitate your number transfer. Please let me know at your earliest convenience so I can move forward with your transfer.

Customer Care

Read The Full Thread:

Still waitng for my # transfer... 3 months and counting!

I signed up with Vonage on Jan 5th 2006. 20+ emails and phone calls to Vonage later
I'm having the same problem porting a number from Sprint. I guess the vendor that
Yep, sorry to hear all this - which was one of the biggest reasons for the incredible
Then as the current customer of that carrier, you raise heck with them! During
I experienced similar issues. They said that they never received the letter back
Sarah, Two things: First, your account should have been noted that you tried
c- Thanks, but I already tried that. They said that it doesn't matter if the
You're emailing to the wrong people/person. Get on Vonage's website and email
I figured I'd give an update for those that care. I ended up e-mailing Vonage's
I'm glad you finally were able to get it straightened out. I think the transfer

jpick posted "I'm sorry to hear I'm in the same boat with everyone hear. I have not been able" on 05/10/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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