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Vonage I'm so tired of the whole "quit complaining or go back to POTS" thing.
You can
I'm so tired of the whole "quit complaining or go back to POTS" thing.
You can tell people they're rolling the dice with Voip until you're blue in the face, but that's not the way Vonage markets its business. Although the members of this forum know better, Vonage claims to deliver "the same QoS as customers are used to with POTS" and so it's understandable why customers are signing up in droves now.
But the main thing is that Vonage customers who want to see the service improved have just as much right to their opinion as anyone else. Telling them to go back to POTS is pointless. The idea that you have to accept Vonage service exactly as it is today (and don't dare ask for any improvements) or go back to POTS is assinine. A business wouldn't foster much goodwill among its customers if they responded the way some of you guys do, by telling people to basically "screw off" and get a landline if you don't like global service outages or having callers told that your phone is no longer in service. Plus, a business wouldn't ever improve their service if their customers didn't expect them to. You guys may be the most vocal ones here, for now, but you're about to be outnumbered by people who expect more from Voip as customers become more mainstream.
Now for the regulation debate:
If you believe, as I do, that Voip poses a real threat to traditional POTS service, then let's look a couple years into the future. Imagine if yesterday's issues had affected millions of users or tens of thousands of businesses. The government has an interest in protecting the public as well as preventing the kind of economic loss that an outage of just a couple of hours would have on, for example, 5-10% of the country.
Voip is definitely in its infancy, and now is not the time for regulation. But with Vonage growing and Time Warner, Comcast, Cox, etc. all beginning to bundle Voip services, it won't be long before customers don't view Voip as the "alternative" telephony service anymore, and that "if you don't like it, go back to POTS" argument won't hold water. Mainstream customers won't be so understanding, and the government will not sit idly by if millions of families experience a significantly more troublesome service than POTS or don't have access to E911 services.
Sorry, but I believe regulation is coming, whether we want it or not. The more people start using Voip, the closer we come to government regulation, and I guess you guys who swear you'll never use a regulated carrier again will all be talking over NetMeeting.
Read The Full Thread: Today''s outage - a case for regulation
• Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties.
As-is,
• I think you are going to get flamed big time. :wink:
No, seriously, the only
• regulating them prob isnt the answer now, BUT making sure everyone who does have
• They're accountable to their clients. If you aren't happy with their service,
• They're accountable to their clients. If you aren't happy with their service,
• Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties.
As-is,
• They're accountable to their clients. If you aren't happy with their service,
• Short of having a contract which specifically spells out availability you are
• If you pay me to provide a service to you, and I don't come through, are you just going
• Of course, comments like this don't help:
emphasis mine
On another
ToddlerTN posted "I'm so tired of the whole "quit complaining or go back to POTS" thing.
You can" on 03/05/2005 |
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