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Vonage I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,



I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago, and they told me I would have to pay a $39.95 cancellation fee because I signed up for a year. No problem. I decided to downgrade my service and keep it until the end of my year. I paid everything like I was supposed to. My year is up on Wednesday. So I call today to cancel, having paid everything I was required. I had to sit on hold for 35 minutes to talk to someone because even though it's an internet phone service, you can't cancel your service on line. I get this guy who isn't allowed to tell me his last name, and he says if they cancel it now I will still have to pay a $39.95 fee. But, I can call on Thursday and will not have to pay. So I asked him if he can just cancel it for me on Thursday and he says he will be too busy and that I will have to just call back and wait for 35 minutes again. I ask for a manager and he tells me he is the highest up. So I finally get out of him his supervisor's name, and he tells me she doesn't do call backs and will not take calls. I asked him how long it takes to cancel an account. He says a couple minutes. But he still will not do it for me on Thursday. I then asked to talk to someone else there and he says he can't transfer me and I will have to call back and sit on hold for another 35 minutes. I wish I could find someone at Vonage to talk to about this, but I can't get anyone high up. Stuff like this really pisses me off, because I am the customer service supervisor at my company, I know that he could do this if he wanted to and this is just rediculous.



Read The Full Thread:

Cancellation problems.


For anyone who wants to cancel, they have to get thru to accounts management in
If you really want to cancel just change your credit card number. Then you can cancel
[font=Andalus] [/font] Other people have written about this problem &
I sent this to Vonage Customer care. I'll post their reply when I get one. I
So here are my responses. My questions are in italics: Dear Matthew, Thank
Make sure you do this also Matt.. 2. SERVICE 2.1 (a) Monthly Term. Service
I'll be darn - I'm having the very same experience as Matt. Caught between a rock
As I've said before, just change your credit card number. Since Vonage is making
I have to say that Vonage actually stepped up and corrected my problem. I called

theshine posted "I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago," on 06/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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