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Vonage I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago, and they told me I would have to pay a $39.95 cancellation fee because I signed up for a year. No problem. I decided to downgrade my service and keep it until the end of my year. I paid everything like I was supposed to. My year is up on Wednesday. So I call today to cancel, having paid everything I was required. I had to sit on hold for 35 minutes to talk to someone because even though it's an internet phone service, you can't cancel your service on line. I get this guy who isn't allowed to tell me his last name, and he says if they cancel it now I will still have to pay a $39.95 fee. But, I can call on Thursday and will not have to pay. So I asked him if he can just cancel it for me on Thursday and he says he will be too busy and that I will have to just call back and wait for 35 minutes again. I ask for a manager and he tells me he is the highest up. So I finally get out of him his supervisor's name, and he tells me she doesn't do call backs and will not take calls. I asked him how long it takes to cancel an account. He says a couple minutes. But he still will not do it for me on Thursday. I then asked to talk to someone else there and he says he can't transfer me and I will have to call back and sit on hold for another 35 minutes. I wish I could find someone at Vonage to talk to about this, but I can't get anyone high up. Stuff like this really pisses me off, because I am the customer service supervisor at my company, I know that he could do this if he wanted to and this is just rediculous.
Read The Full Thread: Cancellation problems.
• For anyone who wants to cancel, they have to get thru to accounts management in
• If you really want to cancel just change your credit card number. Then you can cancel
• [font=Andalus] [/font]
Other people have written about this problem &
• I sent this to Vonage Customer care. I'll post their reply when I get one.
I
• So here are my responses. My questions are in italics:
Dear Matthew,
Thank
• Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service
• I'll be darn - I'm having the very same experience as Matt. Caught between a rock
• As I've said before, just change your credit card number. Since Vonage is making
• I have to say that Vonage actually stepped up and corrected my problem. I called
theshine posted "I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago," on 06/13/2006 |
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