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Vonage I'm seeing very similar problems as voiplover indicated. I'm a long time vonage



I'm seeing very similar problems as voiplover indicated. I'm a long time Vonage customer had service since Aug 2003 and this issue is fairly new. I have ATA phone adapter. We have noticed about couple weeks back that most of our calls to Turkey Land lines starts ringing pretty fast but then the phone will ring almost 10 times 30sec or so before it either changes ring back tone to the ones heard in Turkey or bam it would be conected. Like voiplover mentioned if I call to a cell phone in Turkey the call connects normally when it rings back at my ATA it is really ringing at the cell phone and call quality is very very good as usual.

However on the landlines once connected the call quality is decent but with severe delay up to 10-20 sec by the time what I say reaches to the other side and vice versa. This is unbearable and almost impossible to communicate. Noticing this I immediately check my internet connection to see if anything is overloaded. I have TWC RR with 3M down and 768K up so most the time bandwidth is not an issue. While the call is struggling with severe delay I look at where I'm connected to as far as Vonage's PSTN gateways are concerned and it appears to be connected to a gateway off of Level3's network (216.115.23.XX). I've repeated the problematic call a few times and noticed when I connect to a gateway off of WCG net (146.82.161.XX) these calls connect just fine and the voice quality is acceptable.

Anyone has any ideas on how to communicate this to Vonage..? I've been on the phone with two techs today but it seems their hands are pretty tight as far as troubleshooting international call problems as such.



Read The Full Thread:

International call problem


Just got the vonage box (Linksys RT31P2) 2 days ago. Have it setup and my first call
Good point voiplover. 90% of the service issues that come thru us r the result of
I can see your argument that if I don't have enough bandwidth to make the call. But
I took JScott's advice to try calling without any other devices utilizing the
Unfortunately we do use international carriers to route our international calls
I had an issue a few weeks back trying to call a number in Paris, France where I would

mbakman posted "I'm seeing very similar problems as voiplover indicated. I'm a long time vonage" on 12/12/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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