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Vonage I'm on the (cell) phone with them now.... I'll update this post once I learn anything.
So
I'm on the (cell) phone with them now.... I'll update this post once I learn anything.
So far, the only interesting thing to report is that she first asked me for a phone number that I can be reached at in case we got disconnected. A very reasonable request; I gave her my cell number.
After a brief discussion, she said she would research the matter, and it might take up to four minutes, and would I mind waiting on hold? I asked her if she could call me on my cell number instead, and she said no, she's not able to do that.
So why'd she bother asking me about that "in case we get disconnected" nonsense?
================
... Ok, she was true to her word, and was back on within four minutes. She told me to kill the power from both the Vonage unit and the cable modem for two solid minutes. She asked if I mind being on hold for these two minutes... sure, why not. Whoops, she's back.
She had me reset the Vonage unit - didn't help, and she's now transferring me to Level 1 support. Updates as they're received.
Read The Full Thread: Total service loss - Jacks stopped working during call
• Requisite info:
1. Location = Warminster, PA (near Philadelphia)
2. ISP
• Hi Djinn,
Do you have the computer connected to vonage device or your router?
unplug
• To answer your question, my network runs:
Cable modem >>ethernet
• it seems something might be wrong with the line.better to call tech support
• Update... Ok, I'll admit it. It may have very well been my fault. I had to speak to
• How did the router DHCP service get disrupted while you where on the phone? And
• and there is no real reason for the average user to put their vonage ip in the dmz.
• I adjusted the router settings much earlier in the day - by several hours. It might
• Wow. Thanks for sharing. I wouldn't have diagnosed that in a thousand years.
Djinn posted "I'm on the (cell) phone with them now.... I'll update this post once I learn anything.
So" on 01/31/2007 |
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