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Vonage I'm not sure what problems the outage caused in the US. Nobody seems to have mentioned



I'm not sure what problems the outage caused in the US. Nobody seems to have mentioned the issues. I know that there was a problem with my phone in Canada today. I was at work and my dentist's office called me to confirm a dental appointment I have next week. They asked me if I changed my home phone number. I said, "No." Then she said, "The reason I'm asking is because I called your number and a recording came on stating that your number was not in service." I called my home phone number immediately after getting off of the phone with the dentist, and sure enough - I received this message from my work POTS line stating that the number I dialed was not in service. I tried to call the voicemail line - same thing. I got a recording stating that even that number was not in service. I sent an email to Vonage letting them know about this trouble. I tried calling an hour later and it seemed to be working.

I was never expecting the POTS system to state that my home phone number was not in service. It took my by complete surprise. This could be detrimental to a business for sure, as customers would not call back. Not once did my calls forward to my system unavailable number. So I completely understand why people are upset if this is what also happened in the US on March 4th.

All we can do is keep our fingers crossed that this does not happen again. I am sure it was some technical glitch, and even if Vonage was regulated, I doubt it would have prevented this. I would hope that Vonage, on their own accord, would find a permanent solution to this in an effort to keep their business.

I think if I were a business, I would choose Vonage as an outgoing line only, so that I could place lower priced long distance calls. I don't think I would use it as my main business number line. At least not at this point. Maybe when all of the bugs are worked out and the service becomes completely reliable I would choose it exclusively. In time to come, I'm positive that it will become just as reliable as POTS. Humans always figure out ways to overcome obstacles like this.





Read The Full Thread:

Today''s outage - a case for regulation


Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties. As-is,
I think you are going to get flamed big time. :wink: No, seriously, the only
regulating them prob isnt the answer now, BUT making sure everyone who does have
They're accountable to their clients. If you aren't happy with their service,
They're accountable to their clients. If you aren't happy with their service,
Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties. As-is,
They're accountable to their clients. If you aren't happy with their service,
Short of having a contract which specifically spells out availability you are
If you pay me to provide a service to you, and I don't come through, are you just going
Of course, comments like this don't help: emphasis mine On another

DarKev posted "I'm not sure what problems the outage caused in the US. Nobody seems to have mentioned" on 03/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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