 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage User Reviews |
| | |
| |
Vonage I'm not sure it was actually fraud. I just don't think the guys I've spoken with
I'm not sure it was actually fraud. I just don't think the guys I've spoken with at Vonage would be smart enough to try something that elaborate. My MAC address was actually registered to a "Mr. W..." for a day or two, while I unknowingly made a few calls from his number-only one digit off from mine. The way I actually got Vonage to take notice was to call the family members who I had called with Mr. W's phone account and get his (mine for a day) number off their caller ID. I then called Mr. W and had a friendly chat, verifying that we were both in fact having issues with Vonage and that neither of us was at fault. So I called Vonage telling them the whole story. I included information from my conversations with Linksys who verified the sale of this router to a wholesaler and then the retailer I bought it from. I think that was a bit embarrassing for them as there was no possible option other than that they had made a mistake. I gave them Mr. W's number and suggested they speak with their customer as I had to verify. I was quickly escalated to top tier support, "Rick," who was not the least bit apologetic or sympathetic. In fact, he still made it sound like it was my fault, almost chiding me for discovering the problem. I asked about being compensated for my week's worth of lost service due to Vonage's mistake and he just gruffed. It's true though. You get what you pay for. The service is so cheap that it's hardly worth the trouble to argue over my lost $10-12 of service.
Read The Full Thread: Vonage support hits an all new low
• Have you ever heard of this? I stopped at a Circuit City, bought a brand spanking
• If you are certain that the mac address was assigned to a test account, you are right,
• Oh I am certain. I went through 3 levels of support. I even gave them the 12 digit
• If you already have a solid network setup stick with the PAP2.
We went through
• You've been a network administrator for 15 years and never heard of MAC address
• my point was in 15 years of engineering, I have never seen a duplicate mac or ever
• Well, to be fair, you said "network administrator", not engineering. There's
• I have been actually both. An engineer for 15 years, and recently filling the role
• I agree!
I've never been so fond of having the MAC address on display on retail
• Definitely go for the PAP2. The RTP300 / WRTP54G still has a few DTMF issues which
sbj235 posted "I'm not sure it was actually fraud. I just don't think the guys I've spoken with" on 07/23/2006 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
| | |
| Vonage Stock Price |
|
Value: 0.63
Change:  0.00
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 304 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
Members
New 
New Today 4
Yesterday 21
Total 51447
Who Is On Site
Visitors 307
Members 13
Total 320