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Vonage I'm not sure it was actually fraud. I just don't think the guys I've spoken with



I'm not sure it was actually fraud. I just don't think the guys I've spoken with at Vonage would be smart enough to try something that elaborate. My MAC address was actually registered to a "Mr. W..." for a day or two, while I unknowingly made a few calls from his number-only one digit off from mine. The way I actually got Vonage to take notice was to call the family members who I had called with Mr. W's phone account and get his (mine for a day) number off their caller ID. I then called Mr. W and had a friendly chat, verifying that we were both in fact having issues with Vonage and that neither of us was at fault. So I called Vonage telling them the whole story. I included information from my conversations with Linksys who verified the sale of this router to a wholesaler and then the retailer I bought it from. I think that was a bit embarrassing for them as there was no possible option other than that they had made a mistake. I gave them Mr. W's number and suggested they speak with their customer as I had to verify. I was quickly escalated to top tier support, "Rick," who was not the least bit apologetic or sympathetic. In fact, he still made it sound like it was my fault, almost chiding me for discovering the problem. I asked about being compensated for my week's worth of lost service due to Vonage's mistake and he just gruffed. It's true though. You get what you pay for. The service is so cheap that it's hardly worth the trouble to argue over my lost $10-12 of service.



Read The Full Thread:

Vonage support hits an all new low


Have you ever heard of this? I stopped at a Circuit City, bought a brand spanking
If you are certain that the mac address was assigned to a test account, you are right,
Oh I am certain. I went through 3 levels of support. I even gave them the 12 digit
If you already have a solid network setup stick with the PAP2. We went through
You've been a network administrator for 15 years and never heard of MAC address
my point was in 15 years of engineering, I have never seen a duplicate mac or ever
Well, to be fair, you said "network administrator", not engineering. There's
I have been actually both. An engineer for 15 years, and recently filling the role
I agree! I've never been so fond of having the MAC address on display on retail
Definitely go for the PAP2. The RTP300 / WRTP54G still has a few DTMF issues which

sbj235 posted "I'm not sure it was actually fraud. I just don't think the guys I've spoken with" on 07/23/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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