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In The Forum:
Vonage
Topic:
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On Nov 10, 2016 at 12:23:26

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In The Forum:
Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

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Vonage I'm not sure if this helps, but according to my Billing History, Vonage took a payment



I'm not sure if this helps, but according to my Billing History, Vonage took a payment of $297.71 on May 7, 2008. The "Rate Plan Start Date" is May 7, 2008 and the "Rate Plan End Date" is May 6, 2009. That seems pretty straight forward to me. I started with Vonage on March 7, 2007 and was monthly until June 6, 2007 when I opted for the annual plan - $262.78. That's why I was surprised when it was renewed one month early. Unfortunately, the invoice for June 6, 2007 does NOT indicate a "Start Date" or an "End Date". It was an assumption on my part that "annual" meant 12 months and the renewal would occur in one year on June 7, 2008. I have had nothing but GREAT service and except for this "disagreement", I have never looked back to my days with Verizon. Verizon was continually raising their prices and reducing their service.



Read The Full Thread:

Annual Plan = Eleven (11) Months


Has anyone else run into this with the Annual Plan? On June 6, 2007, I signed
This is really hard to believe as being policy . . . and sounds like the Customer
Was last year your first year? 11 Months plus your first month free is a year. Its
I thought we pay for the previous month. so the original post is disturbing. either
Thank you all for the advice. I will be calling Vonage shortly thanks to "ed56".
No, you pay for next month. You're payment on June 30 is really covering july.
I finally called Vonage as ed56 suggested. I didn't ask to speak to the "Executive

kidcurry posted "I'm not sure if this helps, but according to my Billing History, Vonage took a payment" on 06/10/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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