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Vonage I'm hoping someone out there might have a suggestion for what I need to tell Vonage



I'm hoping someone out there might have a suggestion for what I need to tell Vonage support in order to get my 911 service set up. I've been going around in circles with them since late June, when I moved. My house is new construction, so it is not in anyone's database yet. As a result, when I entered my address for 911 purposes on my Vonage dashboard, I received an error. I e-mailed support, and received a message that they would be entering it. A few days later, I received a generic message saying that I needed to double check my address. I messaged back, explaining the situation. Since then, this cycle has repeated itself over and over - whenever I contact support, I get the same generic response telling me to check my address. In response to one of my messages, I received a message indicating that my situation had been escalated, but have heard nothing back regarding that (and my e-mail inquiring about the status of the escalation was met with the same generic form response telling me to double check my address). I've gone so far as to make some phone calls in order to obtain the county-wide 10 digit phone number to access 911, and provide that to support (and received the generic form in response once again telling me to double check my address). I've now lost count of the number of times I have received the generic form response.

I apologize if this seems like a rant, but my question is, does anyone know a way to take a short cut through support and get an issue like this escalated, so I can stop getting the same form response to every inquiry I make? Are my chances better if I call and take my chances with waiting on hold?

Thank you for any suggestions.
Evan



Read The Full Thread:

Suggestions for getting support to respond to 911 request?


Since you're not getting anywhere with CS via email, by all means CALL them. I
Thanks for the suggestion. I will try that and another suggestion someone sent
The process is... Number address is matched with mapquest, if mapquest says
Can you imagine the actual size of a database of every address in the United States?

Venture posted "I'm hoping someone out there might have a suggestion for what I need to tell Vonage" on 09/08/2005

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