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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage I'm hoping someone out there might have a suggestion for what I need to tell Vonage



I'm hoping someone out there might have a suggestion for what I need to tell Vonage support in order to get my 911 service set up. I've been going around in circles with them since late June, when I moved. My house is new construction, so it is not in anyone's database yet. As a result, when I entered my address for 911 purposes on my Vonage dashboard, I received an error. I e-mailed support, and received a message that they would be entering it. A few days later, I received a generic message saying that I needed to double check my address. I messaged back, explaining the situation. Since then, this cycle has repeated itself over and over - whenever I contact support, I get the same generic response telling me to check my address. In response to one of my messages, I received a message indicating that my situation had been escalated, but have heard nothing back regarding that (and my e-mail inquiring about the status of the escalation was met with the same generic form response telling me to double check my address). I've gone so far as to make some phone calls in order to obtain the county-wide 10 digit phone number to access 911, and provide that to support (and received the generic form in response once again telling me to double check my address). I've now lost count of the number of times I have received the generic form response.

I apologize if this seems like a rant, but my question is, does anyone know a way to take a short cut through support and get an issue like this escalated, so I can stop getting the same form response to every inquiry I make? Are my chances better if I call and take my chances with waiting on hold?

Thank you for any suggestions.
Evan



Read The Full Thread:

Suggestions for getting support to respond to 911 request?


Since you're not getting anywhere with CS via email, by all means CALL them. I
Thanks for the suggestion. I will try that and another suggestion someone sent
The process is... Number address is matched with mapquest, if mapquest says
Can you imagine the actual size of a database of every address in the United States?

Venture posted "I'm hoping someone out there might have a suggestion for what I need to tell Vonage" on 09/08/2005

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