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Vonage I'm having the same trouble, located in north San Diego county, using a Vonage
I'm having the same trouble, located in north San Diego county, using a Vonage line with a 619 area code.
Surprisingly, I called Vonage and the first person I spoke to was a 2nd tier tech support person, rather than the front line folks in Asia. Whether coincidence or not, testing with him showed that everything seemed to work fine if I put the Vonage adapter (Motorola VT1005) in front of my router (Linksys WRT54G). My router configuration hasn't changed in months, but this problem cropped up in the last couple of hours.
Given the other complaints here, I still don't think it's a problem on my end, but given that two rounds of testing showed that calls worked fine with the Vonage adapter in front of the router, it wasn't going to be easy to convince the tech support representative that my router wasn't to blame.
I guess I'll leave the adapter in front of the router for the time being and try switching it back tomorrow or Thursday, or will see about complaining to Vonage again if the problem persists with the router out of the picture.
Read The Full Thread: On incoming calls, I cannot hear the caller
• This is happening intermittently. I cannot hear the callers but they hear me just
• Sticky: What to post when having technical trouble with Vonage....
Without
• 1. Your location San Diego, CA
2. Your ISP name and type (cable, DSL, wireless
• It certainly doesn't help when you skip over the most important part of that sticky,
• Speed test statistics
-
Download speed: 4838304 bps
Upload speed: 302080
• Log into your online acct and change the call quality setting to 50 or 30kbps. See
• Have Cox cable and we are having the exact same problem.
Let's put the blame
• It was at 50 and I change it to 30. We will see.
• Did any changes help? They also suggested a new cable router, claiming that mine
• That is nonsense to suggest to a customer that they need a new router when their
gadgetfan posted "I'm having the same trouble, located in north San Diego county, using a Vonage" on 08/21/2007 |
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