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Vonage I'm having the exact same problem. Good upload and download speeds, minimal packets



I'm having the exact same problem. Good upload and download speeds, minimal packets dropped - but crazy low QOS (like 10% to 20% - looking at the graph of delay, that red line shoots to the top constantly - I'm guess thats the culprit). I've had Vonage for a couple of years, but recently moved, all of five blocks. I work from home and clients can't hear me on 1 call out of three, seems worse when I call mobile phones. Sometimes mid call my voice is dropped for a minute. Its a disaster.

Comcast rolled a truck for me today, the tech showed up and was near useless. "we don't look at packet delay" he told me, then spent a couple of hours futzing with wiring and boosting the signal, which was sweet but completely ineffective. I hate to go with a bully, but I think

I'm switching to Comcast Voip to see if this "private network" thing really boosts quality or not. I'm extremely sad to be losing Vonage. Love the underdog, plus the click to dial functionality is sweet. Plus I'm on a plan where its free to the UK rather than 8 cents a minute with Con-cast. But what can you do...sigh....

Failing that I'm back to POTS (plain old telephone service). It might be crappy, with no gizmos and expensive, but I don't have to spend days of my time with tech help and every time I'm doing a webcast, don't have to worry about losing sufficient bandwidth that my voice drops....so sad....



Read The Full Thread:

Answering party getting garbled audio - Recent problem?


I've been getting massive complaints from the people I call telling me that they
Hi, I am having the same problem (610 area code near Philadelphia). I am getting
Have you tried to run the speed test on this site under Vonage Information? This
I've been having this problem for the last couple of days as well. I've been a Vonage
Good luck to you. Without running a speed test it would be very difficult to help
Look at the sticky notes on the main forums page and that will help you gather the

Your quality of service is kind of low. Next time you run the speed test click the
I am having the same problem here in Noblesville, IN. Ironically our last complaint


ziipppp posted "I'm having the exact same problem. Good upload and download speeds, minimal packets" on 02/16/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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