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Vonage I'm having an issue I cannot resolve. I have a wired network with a Comcast Broadband



I'm having an issue I cannot resolve. I have a wired network with a Comcast Broadband connection coming out of a Motorola modem and into my Linksys Wireless-G Router. I only use the wireless on the outside chance I need to connect with my laptop to do some quick work from home. On the back end of my router I have 2 PC's always connected. I was happy with the Vonage service I've had since the beginning of January but since last week all of a sudden I am losing calls, the people calling are saying the quality is horrible and they can hardly understand me nearly all the time. I use my phone for work and personal use so my frustration is at an all time high. I have to resolve this issue? What is going on? I called Vonage for help and the rep was great, had me run some diagnostics and coached me on how to test my Voip. But this is no good if I keep having the same issue. It needs to be fixed!! Today I called and complained to Comcast but they can't seem to help me. I tried connecting only one phone to my Vonage adapter and the problem still occurs-so its not an issue with my house wiring.I live in the Maryland area. Is anyone experiencing this and can help me get back to normal service? I really don't want to go through the process of switching carriers AGAIN after only a couple of months. Help!



Read The Full Thread:

Problems with call clarity


Having struggled with Comcrap over the past few years... It most likely CAN be
It looks like an internet service issue to me, and if your ISP won't own up to it you
Start with this http://www.vonage-forum.com/ftopic7191.html
Your location -Jessup MD 2. Your ISP name and type (cable, DSL, wireless etc)
You have too many packet discards on the uplink. Try plugging your computer directly
The speed test varies-download 1812. Upload 313. I called COMCAST today
I was just on phone with them again. The call quality was not great but they could
I connected my modem directly to the PC and saw little improvement: Score 3.6 248
5. Type of Vonage adapter used ie RT31P2 or PAP2 -Not sure. Its a Motorola? vt1005

puradiance posted "I'm having an issue I cannot resolve. I have a wired network with a Comcast Broadband" on 02/20/2006

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