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Vonage I'm having a lot of garbled audio here in NW suburbs of Chicago for the last week



I'm having a lot of garbled audio here in NW suburbs of Chicago for the last week or so.

Comcast says no problem, Vonage says talk to comcast.

I've been doing ping and traceroute to Vonage servers and noticed the routes to Philly and NY Vonage servers go from Comcast (ATT) through Level 3, and then to Vonage.

The Level 3 network in Philly adds a lot of latency based on the traceroute's I've seen. Sometimes it would go over 120ms on average ping times.


It's really random which server will host the call, but my tests have shown that Comcast is not at fault.

Here's an example just now:
traceroute to 69.59.252.30 (69.59.252.30), 30 hops max, 38 byte packets
1 10.0.0.1 (10.0.0.1) 0.723 ms 0.819 ms 0.658 ms
2 * * *
3 68.86.117.237 (68.86.117.237) 9.964 ms 9.224 ms 9.005 ms
4 68.87.230.45 (68.87.230.45) 10.410 ms 10.843 ms 9.329 ms
5 68.87.231.89 (68.87.231.89) 9.896 ms 11.256 ms 10.704 ms
6 68.87.230.250 (68.87.230.250) 10.987 ms 9.314 ms 9.312 ms
7 12.125.194.9 (12.125.194.9) 10.003 ms 10.000 ms 9.766 ms
8 tbr2-p012001.cgcil.ip.att.net (12.123.4.230) 15.127 ms 13.072 ms 13.243 ms
MPLS Label=32467 CoS=3 TTL=1 S=0
9 gbr7-ge20.cgcil.ip.att.net (12.123.6.25) 10.123 ms 10.275 ms 12.372 ms 10 so-8-1.car4.Chicago1.Level3.net (209.0.227.77) 65.122 ms 207.004 ms 211.451 ms
11 ae-1-55.bbr1.Chicago1.Level3.net (4.68.101.129) 23.521 ms ae-1-51.bbr1.Chicago1.Level3.net (4.68.101.1) 26.482 ms ae-1-53.bbr1.Chicago1.Level3.net (4.68.101.65) 21.712 ms
12 so-1-0-0.mp2.Philadelphia1.Level3.net (209.247.8.65) 66.078 ms so-3-0-0.mp1.Philadelphia1.Level3.net (64.159.0.141) 67.506 ms so-1-0-0.mp2.Philadelphia1.Level3.net (209.247.8.65) 68.035 ms
13 ge-11-0.hsa2.Philadelphia1.Level3.net (64.159.0.150) 68.225 ms 68.109 ms ge-11-1.hsa2.Philadelphia1.Level3.net (64.159.0.158) 69.380 ms
14 VONAGE-HOLDI.hsa2.Philadelphia1.Level3.net (4.78.147.110) 71.293 ms 69.629 ms 69.728 ms
15 * * *
16 69.59.252.30 (69.59.252.30) 70.023 ms 70.428 ms 75.642 ms


Notice where the traceroute times bump over 60ms? Not on comcasts network...

Anyone else seeing this?

-Don



Read The Full Thread:

Service Issues in MIchigan


anyone else in Michigan having several problems with there service? Mine
Well, the service announcement does refer to both "choppy/static audio" AND
I have the same issues in the Chicago area as are reported in Michigan. I can hear
Just got off the phone with Tech Support level 2. He had me re set my voicemail settings.
This kind of thing really ticks me off. If I did an upgrade at work that caused production
I hope not, theres no way im paying $39.99 starting price for what I'm getting now
Just idle speculation, but I wonder if there is some routing reconfiguration
Could be .. my voip tests are horrible To Boston MOS 3.4 / 5.0 (Best
I am a consultant here in Michigan. Same problem with Comcast in Galesburg,
How about trying this: access www.vonage.com and also http://216.115.22.200/

dondrake posted "I'm having a lot of garbled audio here in NW suburbs of Chicago for the last week" on 02/17/2006

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