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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage I'm at my wit's end with Vonage. I'm not talking about the typical reproachable

I'm at my wit's end with Vonage. I'm not talking about the typical reproachable outsourced customer service where you can barely make out what the rep is saying , the holding times, or the sporadic hang-ups either, although that alone leaves a nasty taste of bile in the back of my throat..

The business I represent (whose name will remain private) is having a hellacious time completing, what would seem a relatively simple procedure; that is, porting 2 of our 6 existing numbers from our ILEC to Vonage. First, it was the length of time our LOA took to finally get to our ILEC which consequently, our ILEC adamantly refused ever receiving. After the “regulatory” wait to proceed, there was an issue with the type of phone line we were transferring. Our numbers were provisioned as digital services (Fractional T-1) with a Centrex system. Now, that’s an understandable issue, golly would it have been nice if this foreboding problem had been anticipated sooner. After all, we’re a business in a very large metropolitan area, most if not all companies are running digital services and/or PBXes. Had this issue never come up before with another company? If so, why not inform the customer ahead of time thereby improving on transfer times?

So far this has been quite enough but than, we were just notified that Vonage needs ALL our current telephone numbers in order to proceed. Not 2 months ago, but t.-o-d-a-y. There’s another 14 days tacked on. On the other side of the fence, our current provider is telling us that if all numbers aren’t transferred at the same time, we will lose any chance of recouping them because our acct. will be closed. I’ve spoken with Vonage regarding this LARGE situation, and the attitude is totally laissez-faire. First an “escalated support” who sound like he took too many downers today and than the perky, yet not too helpful LSR rep. They both tell me the two numbers will not likely converge at the same time because they were not requested for transfer at the same time. It would seem as though there’s some sort of pre-defined waiting period (beyond the initial LOA wait) that we haven’t gotten to just yet. Alas, there isn’t. So, what am I left to conclude? Vonage is inept? Why a procedure that should rightfully be direct and systematic is turned into a complex, convoluted mess is beyond me, but I’m wondering… has Vonage EVER dealt with a corp before and is there a such thing as standard operating procedure?

I don’t mean to rant, but just to share my negative experiences and hopefully receive better support from the community here than what Vonage is yet seemingly capable of providing. If I could have done this all over again, I would have chose an RBOC in a heartbeat. Somehow I get the feeling that having the numbers transferred to someone who owns the copper in this area would have been done a lot faster and alot more pain free.

Read The Full Thread:

Dealing with business'' number transfer new concept 2 Vonage?

I empathize with you. I was originally going to port all 3 of my business number
Thanks for sharing your thoughts. The feature that did it for me (initially)
Update: New problem. Vonage states one of our transfer numbers is currently
I ported my business line from Verizon to Vonage. It also took quite a while (4 months)
thanks for the feedback and your story. Based on most recent conversatios, it
NEWSFLASH!!! Most recently, it seems Vonage has given up on excuses. That
complaint filed with FCC... BUYER BEWARE. I have an appoint with an SBC field manager
Must be a VERY small part, since Vonage is a subsidiary of Vonage Holdings, which
Very interesting... Thanks for that tidbit. So, in the end, not sure what

hakujin posted "I'm at my wit's end with Vonage. I'm not talking about the typical reproachable" on 03/27/2006

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