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Vonage I'm a new vonage customer and am having trouble receiving/sending calls using



I'm a new Vonage customer and am having trouble receiving/sending calls using a computer program called Vocaltec Iphone. Also, can not send/receive files on ICQ 2003b program. I could before Vonage. I called Vonage customer care and actually talked to an english speaking tech. I explained my problemto him and told him that my ip address had changed since installing Vonage and that I thought There should be a way to map to my old ip address. He said that my ip address was still the same and that I was mistaken. I assured him that I wasn't mistaken at all and asked him to help me figure this problem out. He then asked me if I knew anything about computers. I responded that I have been using and building them for the last 12 years. He then said that according to previous calls that I had made to customer care that I lacked computer knowledge and that I had a computer problem and not a Vonage phone problem. I knew my problems didn't happen until the Linksys RPT 300 router was connected and I know very little about routers because I never had one before. He suggested that I take my problem up with my ISP. I knew it would do no good to call my ISP about a Vonage router problem but said I would call them. Now, is it just me or did the Vonage rep belittle and insult me? I know he said that I lacked basic computer knowledge and that my ip address was still the same. I know he definately was lacking in answers and had a very rude way of saying that he didn't know how to fix my problem and to call somebody else because he didn't want to be bothered. If this is the kind of customer service Vonage has I definately will not be keeping this phone. Any Vonage reps here that would like to explain to me why I was treated this way? I should also mention that I looked at my router manual and figured out how to map the router to my isp address and can now use Vocaltech Iphone again and have talked to a Linksys rep about ICQ send file problem. Will test his work-around out tomorrow....very nice guy I might add. I'm still upset at the Vonage rep though. I hope I never have to talk to that jerk again. He needs removed from answering the phone and put in the basement where he can do no harm.



Read The Full Thread:

Vonage customer service


No offense meant, but from your description of the problem you are having, it does
Re: ICQ I ran into the same problem when I installed a LinkSys WRT54G router
Called Linksys again today and was directed to make a few changes to router then
Just a quick comment on Vonage customer service: I've had Vonage service

LDThornton posted "I'm a new vonage customer and am having trouble receiving/sending calls using" on 01/29/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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