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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage I'm a new Vonage customer. Call quality has been fine so far but I am not getting

I'm a new Vonage customer. Call quality has been fine so far but I am not getting names displayed (except in one instance) from caller-id. The caller's phone number is displayed correctly but instead of a name I get only locations (examples: "Worcester MA" or "Natick MA" or "Cellphone MA").

All the calls we've received so far are from previous callers and in every instance, their names did display with our old service (Verizon). But with Vonage, the only name I've seen so far is when I've called home from my cell phone- that looks fine. But when my wife calls with her cell, we see "Cellphone MA." (With our Verizon landline, her name did display correctly). Both of our cell phones are with Sprint. And the other calls we've received are from landlines, in our local area.

I called Vonage tech support and spoke with two people and they opened a ticket. 24 hours later I got a non-responsive email, telling me that the problem is with my cell provider and I need to contact them. Of course I'm certain that's incorrect and it also ignores all the other (non-cell) calls we've received. So I wrote back and they asked for specific examples (calling number, time & date of call, and actual "name" displayed). I've provided them with four examples and haven't heard anything further yet. So far, though, I'm wary about Vonage's support so I'm asking here if there are any suggestions.

I understand that names will not display for every single call. But I think I have a pretty legitimate controlled experiment here, with several known callers for whom we were getting names displayed as recently as 4 days ago, before we switched to Vonage.

I've searched this forum and did find several postings relating to caller-id issues (e.g., too many phones connected; a very old phone messing up call-id) so I reconfigured my setup so that instead of having Vonage power all the jacks in my house, I've plugged only a single phone into the VTA (this is a recently purchased phone which has worked perfectly during the time we've had it) and I've also rebooted the equipment several times- no improvement on the caller-id issue.

Equipment: D-Link VTA connected to a Linksys router. Internet service is cable modem.

Any suggestions about this? Has anyone else experienced this? Are there things that Vonage can do at the account level to address this or are there settings I need to fiddle with? (I'm not at all reluctant to do that but I don't want to try things at random without an understanding of what I'm doing.) I am presuming that what I'm experiencing is not typical for Vonage customers, that most of the time you do get names displayed- correct?

Read The Full Thread:

Caller-id gives "location" not "name"

what does it say on your vonage dashboard account?
This exact same scenario happens to me.. Not a big deal
The online dashboard shows exactly what displays on the phone: my name on calls
If you get any text displayed, your wiring is OK. What you need to understand
Thanks for the explanation. At least so far, it appears that Vonage's database
I've noticed the exact same issue as the OP. My wife and I both have the same
Like it was stated before, there are many databases for caller Id through out the
Here's the company that Vonage uses for number-to-name translation:
I know they use Targus/TNS/verisign/ Syniverse and illuminet off the top of my

Steveww48 posted "I'm a new Vonage customer. Call quality has been fine so far but I am not getting" on 03/15/2007

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