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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage I'm a new Vonage customer. Call quality has been fine so far but I am not getting



I'm a new Vonage customer. Call quality has been fine so far but I am not getting names displayed (except in one instance) from caller-id. The caller's phone number is displayed correctly but instead of a name I get only locations (examples: "Worcester MA" or "Natick MA" or "Cellphone MA").

All the calls we've received so far are from previous callers and in every instance, their names did display with our old service (Verizon). But with Vonage, the only name I've seen so far is when I've called home from my cell phone- that looks fine. But when my wife calls with her cell, we see "Cellphone MA." (With our Verizon landline, her name did display correctly). Both of our cell phones are with Sprint. And the other calls we've received are from landlines, in our local area.

I called Vonage tech support and spoke with two people and they opened a ticket. 24 hours later I got a non-responsive email, telling me that the problem is with my cell provider and I need to contact them. Of course I'm certain that's incorrect and it also ignores all the other (non-cell) calls we've received. So I wrote back and they asked for specific examples (calling number, time & date of call, and actual "name" displayed). I've provided them with four examples and haven't heard anything further yet. So far, though, I'm wary about Vonage's support so I'm asking here if there are any suggestions.

I understand that names will not display for every single call. But I think I have a pretty legitimate controlled experiment here, with several known callers for whom we were getting names displayed as recently as 4 days ago, before we switched to Vonage.

I've searched this forum and did find several postings relating to caller-id issues (e.g., too many phones connected; a very old phone messing up call-id) so I reconfigured my setup so that instead of having Vonage power all the jacks in my house, I've plugged only a single phone into the VTA (this is a recently purchased phone which has worked perfectly during the time we've had it) and I've also rebooted the equipment several times- no improvement on the caller-id issue.

Equipment: D-Link VTA connected to a Linksys router. Internet service is cable modem.

Any suggestions about this? Has anyone else experienced this? Are there things that Vonage can do at the account level to address this or are there settings I need to fiddle with? (I'm not at all reluctant to do that but I don't want to try things at random without an understanding of what I'm doing.) I am presuming that what I'm experiencing is not typical for Vonage customers, that most of the time you do get names displayed- correct?



Read The Full Thread:

Caller-id gives "location" not "name"


what does it say on your vonage dashboard account?
This exact same scenario happens to me.. Not a big deal
The online dashboard shows exactly what displays on the phone: my name on calls
If you get any text displayed, your wiring is OK. What you need to understand
Thanks for the explanation. At least so far, it appears that Vonage's database
I've noticed the exact same issue as the OP. My wife and I both have the same
Like it was stated before, there are many databases for caller Id through out the
Here's the company that Vonage uses for number-to-name translation: http://www.targusinfo.com/
I know they use Targus/TNS/verisign/ Syniverse and illuminet off the top of my

Steveww48 posted "I'm a new Vonage customer. Call quality has been fine so far but I am not getting" on 03/15/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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