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HildBeft Posted:
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massrman Posted:
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massrman Posted:
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Sammy00 Posted:
Has anyone setup a
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James44 Posted:
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Which network
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Vonage I'll start with my problem because this might precede the need to post all of the

I'll start with my problem because this might precede the need to post all of the extra info:

I live in Florida and we receive lightning storms on an almost daily basis during the summer.

And ever since the summer has started, I've lost dial tone numerous times. My internet works perfectly despite this... I've had the computer plugged directly to the router and through a wireless router, and no matter what I haven't had any broadband internet issues.

Each time I've lost dial tone, I call up Vonage, speak to a customer service representative who takes me through about an hour's worth of "tests," and then determines that I have a "defective router."

Believe it or not, I'm currently on my fourth router-and my fifth is in the mail. Every time I mention the issue, the tech representative skirts around it and says "it shouldn't happen this time" or "I'm not sure what you're problem is." The representatives can't provide any advice or assistance or ANYTHING. They just send another router. It is INCREDIBLY frustrating.

We've already decided to leave Vonage and switch to a regular phone line. Of course, it's possible we'll go back, but only if somebody has any advice that will actually keep my router working properly after storms. It just doesn't make sense... why would Vonage routers be the only thing affected during a lightning storm? Why wouldn't any other computer parts I own also become defective?

Anyway, for the rest of the info:
1. Boca Raton, FL
2. Adelphia Cable
3. Upload:426 kbps Download: 954 kbps
4. Terayon TJ 715 Modem
5. Type of Vonage adapter used: Linksys RTP300 (the tech support guy told me that *this* router would somehow not break during lightning storms, unlike my old linksys routers)
6. Setup of Network ie Modem->Cable modem->Linksys wireless router->Vonage router (I've tried other set ups)
7. Issue you are experiencing ie dropped calls, choppy audio etc -Issue above
8. DETAILED results from with a test call to Boston. (no use)

Thanks for any help you can offer!

Read The Full Thread:

lose dial tone after lightning storms

this was discussed a little while ago, grounding was a big issue.. and i'm guessing
Also as a side note, Adelphia has been having some bigtime issues in parts of Boca
You're getting less than 1Mbps on downloads on your cable connection? Something
I've actually been told by others that I should trade in my terayon. I'll give adelphia
Yeah adelphia is pretty crappy in my town (read comment above yours), not-to-mention
I'm currently running the RTP300, which just died. I read the posts, but I'm
You are not grounded somewhere...Also have you disconnected the POTS line coming
There should be a Grounding point in your DEMARC box (phone wiring junction block)
With the transfer speeds as slow as they are, I wouldn't be surprised if there was

littleozzy posted "I'll start with my problem because this might precede the need to post all of the" on 09/05/2005

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