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Vonage I know this will get deleted so Im going for all the marbles. Vonage sucks.



I know this will get deleted so Im going for all the marbles.

Vonage sucks. I have to give them a little props as they dont actually have control of anything since they are not a real phone company. This is how Vonage works.

Vonage buys a or more Point to point PRI(s) from a local area CLEC (in my case Grand Rapids MI - Choice ONE Communications) back to their closest POP (point of Presence) in my case Indianapolis IN. They purchase blocks of numbers on these PRIs that they give out to customers for the specific rate center. The way the network is setup causes the whole problem in porting You send a letter to Vonage (who does not have an LNP department) so they send the request to Focal (CLEC) who then has to issue the order to your serving carrier. Focal is a CLEC (and almost bankrupt I might add) who has no vested interest in your port so they dont care if you wait 100 days or 2 days. Additional the port is for Vonage not YOU when Vonage assumes your number it becomes their number and if they we to go out of business you would be screwed cuz you no longer own the number ( the reason numbers are not listed in the phonebook....they would be listed as Vonage if they were.). As for the porting If your local carrier is the RBOC you will most likey have an ok experience but if you are with a CLEC or Wireless carrier be prepared to get screwed.

I have called Focal and Vonage who say they have sent all the required info and it is my carriers fault but my carrier has yet to receive it. Now for the good part**** I work in the business and have contacts at Choice One who has never received my number port Vonage LIES.....



Read The Full Thread:

Number portability experience


What has everyone's experience been thus far on moving their numbers? I am
I heard that some people are having trouble with it. For example, it took almost
So far, my experience has kind of sucked. My LOA arrived at Vonage 11/24. It
My experience is similarly bad. Vonage received my business phone number transfer
My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short
November 13, 2003 Letter of Authorization (LOA) Received November 24, 2003
Didn't number portability start on Nov 24, 2003? That would explain why it went
Number portability started in November only for cell phones the 100 largest metro
I sent my request in November 15th. As of today, it still hasn't gone through, although
October 29, 2003 Awaiting Letter of Authorization November 04, 2003 Letter

brlewis posted "I know this will get deleted so Im going for all the marbles. Vonage sucks." on 04/15/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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