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Vonage I know this has been discussed in this forum but since E911 is being introduced



I know this has been discussed in this forum but since E911 is being introduced to Customers I didn't think it would hurt to refresh this subject.

1. If you do not know if a 911 test call is allowed in your aera, call your local police department and ask.

2. If you have occasional dropped calls, you can run a www.testyourvoip.com test to check the status of your connection before placing the test call.
((Test call to Boston then get detailed results))

3. When placing the test call say this: This is a 911 test call to verify my correct address and callback number are being displayed and to ensure this call was directed to the correct aera.
(being precise and clear saves time)


***When I placed my E911 test call we found discrepencies.
My callback number is incorrect - its listed as a broadband number? Completely different than my phone number.

***My address was correct but my location was incorrect, I was listed as being in the city whereas im in the township *( The Dispatch informed me in the event this was an emergency call and the call was lost they would send police out to the wrong area )

***When making this test call my connection dropped and I had to wait for my phone to reconnect before calling back to say this is a test call and before they sent the police out (to the wrong aera even)

I have notified my Voip service provider of these discrepencies, they have issued a ticket # and forwarded this to the correct department. I have a 24 to 72 hour period before being contacted via email or phone call.

This info. is intended to be helpful to others making a E911 test call.



Read The Full Thread:

Tips for doing an E911 Test Call


Guess I ran across my own fix on this one.. Found this in the VONAGE TERMS OF
Feb 18, 2006 10:00 AM *edit out my number*18662434357 00:03:00 3405515034 = My

maryjane posted "I know this has been discussed in this forum but since E911 is being introduced" on 02/20/2006

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