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Vonage I just talked to a tech support guy and he is forwarding my issue to the engineering



I just talked to a tech support guy and he is forwarding my issue to the engineering dept. He said that they are working on known issue with calls routed to/from the regular phone network (RTP Relay->BSDN switch) with some customers.
He gave me a Vonage to Vonage call and it sounded great, then he called me via the regular phone network (POTS) so that a couple of BSDN switches were in the loop. For these calls (2 of them) incoming voice was REALLY breaking up as I have been experiencing; and on his end it was breaking up also-didn't sound like it was quite as bad, though. He has collected info from my phone adapter as it was in diagnostic mode during these calls.
He is going to give me status updates as the investigation progresses and I will try to post them here.
He said that i was already on one of the original servers, so that it was likely not causing the issue.
As this issue seems to be limited to some customers, and not others you might submit an email or call customer support to help gather data. He did say they were getting a lot of complaints about this problem.



Read The Full Thread:

Outgoing calls fine...Incoming calls garbled


1. Your location: Beaverton, OR, USA 2. Your ISP name and type: Comcast Cablemodem 3.
Well, you do have some packetloss on the incoming. That could be giving you some
I would think that Packet loss of 0.7% would cause very minor speech problems,
The issue you're describing, I have had lately for the past 2-3 weeks with my outbound
You can add me to this list - I'm surprised that more people don't seem to be having
Sounds like this is a good start...As a correction to my response, I'm seeing this

sundansx posted "I just talked to a tech support guy and he is forwarding my issue to the engineering" on 12/05/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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