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jeddaisg Posted:
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DWSupport Posted:
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Vonage I just switched to Vonage three days ago. I am using: Verizon DSL (no digital



I just switched to Vonage three days ago. I am using:
Verizon DSL (no digital cable available)
(384 Up 1500 down low latency - tests great)
Linksys-Vonage WiFI Voip router WRTP54G
PC's connected via WiFi with WindowsXP firewall OFF

I even installed a UPS to cover the DLS modem, Linksys/Vonage Wifi Voip router and cordless telephone, so that this phone system could work for an hour or two during a power failure.

Click-2-call seems to have issues if your username / password is a sencable one with mixed case and numbers, and won't authenticate correctly. The Linksys/Vonage WIfi Voip router that all of our phone were exceptionly loud, even on mimimum volume. I could live with these issues.

I forwarded our existing line to the new Vonage number so that we could try Vonage before we took the giant leap of migrating our existing phone number.

I setup and tested voicemail, checked that my call forwarding from Verizon worked just fine, and waited for my wife to come home and really use Vonage the same way she has used our existing POTS line.

It all worked well enough to live with until call waiting cut in and dropped both calls.

Then after about 20 incoming calls people started to say. "I tried earlier and couln't get thru". Some got error messages others got ringing without voicemail. We estimate that we were "missing" 1 in 10 calls.

When we did get a voicemail is was extremely garbled even as a wav file.

Customer support wasn't much help, and doesn't really know how to deal with intermittant problems.

My wife operates her business from our home phone and cell phone. Realy reliable phone service is a requirement. Missed calls and messages translated to lost income, so we dropped Vonage.


I really wish that this worked well enough to switch, it could have saved us a lot on phone charges. :cry:



Read The Full Thread:

Only lasted with Vonage for three days


you should have came here first and asked some quetions related to your problems,
Sorry you had issues but you should have posted them first here for help as opposed
your issues could have been resolved had you given Vonage enough time to complete
I'm really tired of coming to this forum and finding posts like this. Your right,
Three days is not enough for a VOIP service trial. You need a little more patience
I think it probably is for many Vonage customers. When I received my first RT31P2,

DavidWSnow posted "I just switched to Vonage three days ago. I am using: Verizon DSL (no digital" on 01/28/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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