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Vonage I just started the transfer process with Vonage and Sage. Vonage kept replying



I just started the transfer process with Vonage and Sage.

Vonage kept replying that Sage had a PIC "freeze" on the account and that I would need to get them to remove that freeze before the transfer could happen.

I would call Sage Customer Service to get the freeze removed and they would swear that they do not even do PIC freezes.

While I was on-hold waiting for Sage Customer Support, I Google'd "Sage Telecom Freeze" and found a document regarding a hearing and proposed rule making before the Public Utility Commission of Texas and this document discussed "freezes" in quite a bit of detail and even included proposed forms for requesting such freezes.

Sage Customer Service comes back on and swear they don't even do freezes. I mention the PUC document I am reading on the web. Sorry, they can't help me remove something that is not there.

I ask to talk to a supervisor...while on hold again, I fire off a reply to Vonage Number Transfer and explain that Sage is once again telling me (for the third time) that they don't have a freeze on my account. Vonage says they do. Sage says they don't. Obviously nothing can happen with my transfer until this issue is resolved.

Sage Supervisor comes on the line. Claims once again that they don't even do freezes, that they are "illegal" (B.S.) and that there is nothing they can do to help me. I ask the supervisor if I can talk to THEIR supervisor. Nope. Not currently available. Will call me tomorrow.

Wow...

30 minutes later I get a reply from Vonage Number Transfer that my transfer is now moving ahead.

At this point I don't know if Sage actually had a freeze and if they lifted it because of my persistence or if my frustrated email to Vonage Number Transfer made it to a person that maybe figured out there really was no freeze after all. Regardless...theoretically this step of the process is now behind me and the transfer clock is ticking...we'll see how long it takes to actually make the transfer happen.

Kris



Read The Full Thread:

Transferring from Sage Telecom


Keeping Your Phone Number Status History Status History for: 1262*******
I actually transferred from Sage Telecom as well. Took almost the exact same amount
Well, mine only took 9 days from Sage Telecom in Allen, TX. Maybe they are getting
How do you know when the transfer actually occurs? Do you receive some kind
Vonage will send you an email once Sage releases the # with a date that Vonage will

JKrisG posted "I just started the transfer process with Vonage and Sage. Vonage kept replying" on 12/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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