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Vonage I just spoke with a supervisor at Vonage's call center. Believe it or not, this
I just spoke with a supervisor at Vonage's call center. Believe it or not, this company has no bricks and mortor address. They operate solely off of the internet and telephone, according the the call center supervisor. What company has no mailing address? Can anyone say totally ridiculous????
While I'm on my soapbox, I went to Vonage's website to register a complaint. I clicked on the "Contact Us" link. I tried numerous topics to email them about. Every single one I tried came back with an auto-reply stating they had not received the email, because the address I was emailing to does not accept emails. So, bascially, you can't contact them via the internet. Not only can they not provide quality service, but apparently they can't seem to hire IT people who know how to set up a web site with valid links. That, or my guess is, they would be so inundated with bad reviews, they figure the best way to deal with unhappy customers is to make it impossible to contact the company.
I will say, Vonage has the worst quality customer service and phone service of any carrier I've ever had the misfortune to deal with. The quality of the phone calls is dismal at best. It was like talking to someone with a bad cell phone connection, or they sounded like someone who'd had their voice electronically altered. Carrying on a conversation was next to impossible. This was with a high speed cable connection. We cancelled the service, and Vonage refused to release the phone number we've maintained for the last seven (7) years, but they sure didn't mind grabbing up that number when we signed up with them. My advice to anyone looking into signing up with Vonage is...RUN ...RUN FAR AND FAST. I currently have digital phone service with Roadrunner and have had the best service ever. Go with your cable company for Voip, stay far away from Vonage!!!
Read The Full Thread: I''m considering Vonage and....
• I have a few concerns and I hope you would be kind enough to share your Vonage experience
• I have been extremely happy with Vonage. The only contentious issue is their discontinuance
• I will try to answer your questions in the order you posed them.
1. CS - I haven't
• On the issue of customer service, you may never need it. If you do need it, it may
• Here are the results of my speed test. However, I ran the test several times and
• True, I may never need customer service. But when I DO need it and its BAD, I know
• Ok Buddy! :roll: Go throw your cack and beans around somewhere else!
• Sorry Mr. Moderator, but I was only trying to re-emphasize my point...
Maybe
• I switched to UniaTelecom 2 months ago due to a similar experience with Vonage
• A few points for you to consider.
1. Overall I think Vonage Customer Service
Cat815 posted "I just spoke with a supervisor at Vonage's call center. Believe it or not, this" on 01/25/2008 |
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