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Vonage I just signed up for Vonage in Atlanta hoping it will be nice to finally stick it



I just signed up for Vonage in Atlanta hoping it will be nice to finally stick it to Comcast for years of bad, expensive service, with a Mexican radio station constantly playing in the background on all my phones. However, Im finding it quite difficult to get answers to some very basic questions that I thought would have been front and center on their website. I would very much appreciate any input you can offer one the following questions.

Vonage sent me the welcome kit with all that is needed. Ive read up on what to do, but still have the following concerns :

1. My wife runs a business out of our house. We absolutely cannot afford to loose our current home phone number for even a week, let alone a month or so. Vonage says they can transfer the existing number, but that will take months. What will happen in the interim when a client calls our pre-Vonage home number? Will they get a number disconnected error message or something? Is there a way to inform callers to the pre-Vonage # of the temporary virtual # ? Vonage told me they will keep the existing service active while the number is being transfered to Vonage, but Im skeptical. This would be a show stopper, dont even bother answering following questions if so.

2. We have 3 phones on 3 levels in our house. Can we still use all the phone jacks in our house somehow, or must I run new wiring? This would be show stopper #2.

3. We have an alarm which calls out through phone lines to a monitoring station. How will this work using the Vonage system? How will they know our address to send police/fire to?

4. Our Comcast cable modem seems to go up and down at a whim. It requires me to unplug the cable modem and wireless router to reset it. Comcast says its because of "momentary lapses in the signal". I have another name for it. Anyway, if the cable modem goes down, and nobody resets it for a few days, what happens to the calls going to our home #? Can they still leave Vonage voicemail messages?

Im very interested in the Vonage service, but really concerned over the customer service so far, and not being able to get a clear answer on these simple questions. Thanks for helping!

Paul
Atlanta, GA



Read The Full Thread:

Soon to Be New User..But I Have Concerns...Help Convince Me.


Paul, I'll do two, three, and four, and one of the porting-savvy people can
Dave, much thanks for reply! When you say " 2. Yes, you can absolutely use house
while your number is being ported, your setup works exactly the same. vonage only
Paul, I think they say that only because most people don't/won't know how to
Paul, You've gotten good answers to all your questions, but let me add three
Paul: On the home wiring issue, check out this link: http://www.vonage-forum.com/home-wiring-i
One other thing - if you're not entirely convinced about Vonage, don't port right
Definitely check the integrity of your internet connection and get a good solid
I have a RTP300 router and have my whole house wired to it.. I disconnected

A2T posted "I just signed up for Vonage in Atlanta hoping it will be nice to finally stick it" on 01/15/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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