Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage I just sent a letter to Vonage custom service but would like to make it public here

I just sent a letter to Vonage custom service but would like to make it public here ( I do not visit this forum often, so I apologize in advance for lack of response):

Dear Vonage Customer Care,

Thank you for the invitation. I have always liked Vonage commercials.

But before you put so much focus on those commercials or infomercials, first make sure that the company is serving its customers in a fair way. This is not the case in my experience.

I have been a Vonage user since almost the very beginning of the company. The only reason I continued to use the company is because it saves money. And even that reason is being seriously challenged by a recent incident.

There are incidences that I was treated as a victim, as if the purpose of the company is not to serve its customers (and also make a profit of course) but to GET the customers. It almost shows that "gotcha" attitude.

In the most recent incident, I was charged over $60 of overrate entirely unfairly, and twice disconnected, rudely (with a deceptive promise to transfer to a manager), by the customer representatives when I called.

Here is a brief account of the incident if you are interested in judging whether it is fair business practice. Prior to June 2006, we had maintained two Vonage telephone lines, both with an unlimited plan. Sometime in June 2006, we decided that we needed to demote one of the lines to a limited 500 minute package because we don't use that number very much. (In fact, we don't even regularly use the other number that much either, but we decided to keep at least one line on the unlimited plan anyway.) So we made the plan change online.

Well, we were charged an over $60 overrate in the July 2006 phone bill. Shocked, I checked my online account and discovered that the Vonage had changed the plan for the wrong line, not the one I had intended. We just happened to have a spike of usage of the line we intended to be covered by an unlimited plan, when in fact it was the other line that was covered by an unlimited plan.

It may be beyond proof at this point whether it was a mistake on our part or the Vonage system's mistake, or both. But it is a mistake indeed. Because we have two lines, and one of the lines is covered by an unlimited plan and has been barely used in July, it is reasonable for the phone company to rectify this error by looking at this as if we made those extra minutes calls using the line with the unlimited plan and therefore give us a refund. By doing this, Vonage isn't making a sacrifice. It is just letting go of an unjust profit caused by a mistake which could have been caused by its own system in the first place.

With the above reasoning, I picked up the phone with confidence to call the customers service. I was surprised that the company thinks differently. And I was even more surprised by how rude, and utterly lacking understanding and sympathy, the customer representatives are. The fundamental attitude of the company is one of an adversary rather than a service provider. It is almost like a perpetrator challenging a victim to prove his wrongdoing. "Yes I did it, but you can't prove it."

Being a long-standing customer and a fervent advocate of new technologies such as Voip, I wanted Vonage to be successful. But something has got to be changed. With the type of attitude I have encountered, I don't think the company will go very far. In order to be successful, Vonage must change its attitude toward its customers. No company can be successful without treating its customers at least fairly (if not very well), not in the service industry anyway.

Treat customers fairly, and the commercials and infomercials will help on top of that.


Read The Full Thread:

Vonage customer service

Customer Service is going to be a determing factor in a VoIP companies survival...We
Frankly I'm about ready to switch back to the local telco. When Vonage works it's
You reached a bad rep, call back and try again. If you get a good rep in Holmdel, they
I agree with those who complain about tech support. I have two homes; vonage has
I have dealt with Vonage reps and most of them are just plain rude. Not just foriegn

imtech posted "I just sent a letter to Vonage custom service but would like to make it public here" on 08/25/2006

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.19 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum