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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




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Vonage I just got out of two days of support hell. we had a voice line that had a batting average



I just got out of two days of support hell. we had a voice line that had a batting average of about 15% when trying to send/receive faxes from it, so we decided to downgrade to a fax line. that took literally an hour of being on hold, then after being told I would not be charged for the change, i was charged a cancellation fee to downgrade the line and then a start up fee to initiate the fax line, so that required another call to Vonage and another hour on hold. that was last week. ever since then, I have suffered through horrible luck with faxes. It culminated this weekend when I called the fax line and got a busy signal. i called Vonage at 11:30 pm sunday night, and again, was on hold for 59 minutes. i got to talk to the person for about 3 minutes before we got cut off, so I had to call back and go back unto the cue, only to be on hold for 40 minutes and get to talk to a non english speaking person who had no clue what I was talking about. I ended up giving up somewhere around 2 am and went to bed.

I called back first thing in the morning and only had to hold for 48 minutes this time before getting talk to someone, who took my number said she would check on something and then call me back. She still hasn't called back. I finally had to call back after waiting three hours and unload on some poor person who happened to answer the phone when i hit '0' rather than goign thru the loop. Long story short, they FINALLY got it taken care of about 4 pm yesterday, but man was it painful.

Great service but man oh man does the servies suck. I understand they are adding people all the time, but it just isn't good. I was actually considering cancelling, but the price is too good, plus they rape you with the $40 disconnect fee.

irony of all irony's my sister in law's cousin called 5 minutes later and I recommended the service too him.



Read The Full Thread:

Customer Service DOES respond


I am still waiting for a reply to my mail, wait time was not too bad on the phone calls
Just to let you all know I emailed them and got a response back on 2 days. They gave
Thanks for the topic alexgeorge. I have tried to tell several people who were quite
Eh, I emailed them over 5 days ago and only got the "We received your email ..." response.
For those who missed my saga I'll give a brief history. I'm a long time Vonage customer.
thank you for the comment, alexgeorge.
Just tried calling Vonage for the first time. I navigated through all the menus,
Customer service has not responded to any of my questions. The only hint I got they
yes they can. you should have went to vonage.com/activate which is the retail
Thank you. I'll try calling again, but that hasn't worked for me either. By the

kailes posted "I just got out of two days of support hell. we had a voice line that had a batting average" on 02/08/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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