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furnequof Posted:
The minute i see
you've a new post
i normally rush
over here,
although i haven't...
In The Forum:
VoIP Feature Wish List
Topic:
inimical
On May 26, 2012 at 00:16:43

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage I just got off the phone with Vonage Customer Service. I'm not a happy camper. I

I just got off the phone with Vonage Customer Service. I'm not a happy camper. I just signed up for the service a little over a month ago. Installation went flawless once I received my router. I have referred two people to the service, one of which will be swtiching to Vonage shortly. Until now, I was a happy customer who would continue to push the product.

During the ordering process, I did not realize that I could get a wireless router as a part of the package ($29.99 fee) until one of the guys I am referring asked me about it. He had been on the website checking out his options(obviously more carefully than I). I would have happily paid upfront.

I called CS, assuming I could return the router I received and upgrade to the wireless. I was told by customer service they can not exchange. Even when I tried to rationalize that I just went past my 30 day cancellation point I got no where. My option would be to cancel my service, pay the $30+ cancellation fee and then reorder the service with the correct router or go buy a wireless router and go through all the hassel of configuring the thing. Seems like a lot of monkeying around for what could be a simple exchange

I do not want to hassel with configuring a retail purchased router if possible. I have been there before with my current hard-wired router and do not want to repeat. Anyone been successful in dealing with CS on similar issues? Seems they could go a long way to developing long term lotal customers with a little more flexiblity.

Read The Full Thread:

Not happy about customer service

• Try calling 732.528.2600 which is Vonage's office number. Press 2 and punch in
• Thanks Phoenix. I will give that a try.
• I left a polite message asking for his help. We'll see if there is a response. I do
• recently i received a charge on my credit card for a router that i received. The
• I was told the same thingabout my equipment transfer. I have worked in CS and this
• Thanks for your reply I agree with you for the most part. It is also my opinion
• Well I got off the phone with Vonage recently, and they promised to call me back
• or if they hang up on you because they say there is no supervisor available.
• I just got off the phone with a customer service representative (a women). I am

shadowcolt posted "I just got off the phone with Vonage Customer Service. I'm not a happy camper. I" on 01/21/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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