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Vonage I just got off a phone call with the worst CSR ever @ vonage. My device has been flaky



I just got off a phone call with the worst CSR ever @ Vonage. My device has been flaky for weeks now. I called CS 2 weeks ago and I was told that a new router was on the way - in fact it was never ordered. Called last night and they shipped a new router. This morning the device we have now died.

After waiting and talking to a tech support rep - they told me they were sure that it was a firmware problem. They suggested I reset the modem - including going into the router admin and reseting to factory defaults? Curious suggestion as nothing has ever been changed on this router - ever.

Has anyone had to do this to restore service or is this just another lame suggestion that will leave me frustrated? :twisted:



Read The Full Thread:

Vonage Service Outage - Router Issues?


your question sounds like this: "read my mind and fix the problem" we know nothing
Specifics - linksys rpt300 series router (had it for 8 months) flaky-
ok, we're getting there. still need your network setup, and why did you have to
Dont take this wrong-it may be a bad RTP-300 BUT Who is your ISP and what is upload/download
Sorry for the spotty details - the intial reason for reseting the router was the
Wish that was the issue - we've had the same router for like 8 months - why would they
Just to be sure, given that you're not expressing much faith in the CS tech, are
Guys - sorry I didn't make it clear - the new unit didn't arrive yet (they didn't

g33kgurli posted "I just got off a phone call with the worst CSR ever @ vonage. My device has been flaky" on 11/28/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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