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Vonage I just canceled my 30-day trial period recently after 18 days of toying with it,



I just canceled my 30-day trial period recently after 18 days of toying with it, explaining to the customer service rep that it was due to my internet connection not being able to handle it, as it keeps cutting out (I live in the boonies and use cellular broadband), but otherwise had no other complaints. I was even considering signing up again once I moved to a place with a connection that could handle it better; however, I'm finding their cancellation method a bit disturbing and not something you would think a company would do to keep or even bring back customers.

I read the TOS with the half assumption that any cancellation fees brought on might be for after the 30-day trial had expired-after all, it's a trial. So, there's some point loss, but not even the point that I'm making and, again, it was an assumption. However, the reps claim that this charge will be refunded after you've returned your device. Now, I could see this happening if I had actually gotten an expensive router that had a form of rebate/discount/free-of-charge for it or, more appropriately, charging said fees if the device was not returned in the 14-day period, but why a $30 V-phone that has been purchased in full during signiup??

The excuse makes no sense to me at all, and frankly sounds shady. In fact, I would have happily eaten the money that it cost for the V-phone and kept for potential future use, even their sign-up fees, which seems almost more reasonable than incurring a cancellation charge in the first place for a trial run, refund or not, and that the refund is dependent on something that I've paid for in full...not to mention have to pay to ship back to them.

Alright, fine. So I have to be charged and wait for refund that doesn't make sense to begin with-though now I've just read a few horror stories here, going from Vonage not accepting courier delivery to not refunding your money until you've harassed them to death. Hopefully, that much is no longer an issue. I just find this as a major turnoff when even thinking about signing up again, and now I'm just wishing I had found this forum (or more, the related posts) before I had signed up.

[/rant]



Read The Full Thread:

30-Day "Free Trial" Rant



nuttmeg posted "I just canceled my 30-day trial period recently after 18 days of toying with it," on 01/30/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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