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Starlink Posted:
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Vonage I just called Vonage and not sure what to think now. When I got to an agent (which



I just called Vonage and not sure what to think now. When I got to an agent (which fortunately did not take any time) I heard lots of clicks and pops on the line.

Certainly if any of my enterprise customers had call quality like this we would be out onsite with a network analyzer to figure out what the problem was. It sounded like jitter and packet loss on their trunk connection to the CLEC.

Then I asked the guy about the device they provide that makes the phone connection. He said they provide a phone adapter that I put anywhere on my network. I asked him if they didn't provide something that does QoS in the way of a router/access-point and he said NO and didn't even seem to know what QoS was.

I got frustrated not being able to get any information from him and not sure if I want to do business with a company that doesn't even seem to understand basic things about the Voip technology.



Read The Full Thread:

VoIP Engineer on the fence about Vonage


Hello everyone. I'm an engineer for a major telecom equipment provider and am
I do not use Qos. My ISP allows a second IP address for no additional charge so I have
jmpage2, I'm a network admin/tech/engineer (whatever the hell you wanna call
Typical Engineer (I'm one too)..why don't you try it and see.
Get one of the 5.8Ghz phone systems and plug the base station into the Vonage adapter
Ya, I have a 5.8ghz Uniden phone system that is very nice, but I need the base station
I also work for a major telecom equipment company. I have 3 VOIP lines in my virtual

OK, assuming I go through the work of re-wiring the line to terminate at the Cable
"In my particular environment it would be almost impossible to install a head-end

jmpage2 posted "I just called Vonage and not sure what to think now. When I got to an agent (which" on 02/23/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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