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Vonage Customer Reviews
Salt Lake City: impressions after several months
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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage I just called NETGEAR and their position is that the product has not yet officially



I just called NETGEAR and their position is that the product has not yet officially launched in the U.S. This would explain the disconnect between the retail packaging plastered with the Vonage logo and the apparent clueless response from their tech support team on the WGR615V (it does not however explain how the vendor who sold it to us got their hands on it).

I hope Vonage is smart enough to develop an official response for unsuspecting customers who purchased this co-branded hardware and called in with the good faith expectation of receiving service. The fact that the box has their name on in makes them responsible for the product to a certain extent. It's easy for consumers to take their anger out on Vonage since the box has their logo and they are being refused service by the same entity. The average Joe won't understand (or care) about the business reasons for the refusal, but will understand they've been "ripped off" since they can't use the equipment they paid for.

Better yet-I hope Vonage is SMART ENOUGH to leverage this opportunity to add subscribers who have purchased their own ATA and do not require a subsidized unit (come on guys...can it get any better). At a minimum, their customer service reps should be prepared to receive calls about this hardware and offer a viable alternative if there is good reason why they don't want to use this device. So far, the reps I've engaged never once suggested a viable option and have relegated the status of my shiny new WGR615 device to that of a paper weight.

Alex-M-G



Read The Full Thread:

Netgear WGR615V Support?


Forgive me if this has already been asked. I recently received this Wireless G

Alex12345 posted "I just called NETGEAR and their position is that the product has not yet officially" on 08/17/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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