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Vonage I hope there are some experienced users floating around today, or one or two of
I hope there are some experienced users floating around today, or one or two of those tier two techs :)
We moved to Vonage (on paper at least) about four months ago. After waiting almost three months for our numbers to carry over yadda yadda we were finally able to make the Real switch. Initially we were provided with Motorola TA's, and those worked...eh..ok.
We have a T1 and four MTAs, and all things considered, they worked not too shabby. Occasionally during extremely high traffic times we would experience a significant degradation in call quality, but it was bearable. The problem? We end up calling A LOT of companies. With voice mail/attendant systems. 40% of these systems never heard/got the DTMF dialtones, which meant we were unable to dial direct extensions (or in some cases) get anywhere. We also experienced some weird issues with certain wireless callers that would get a Number out of service type message, but when they called from other cell or land line got right through.
Small annoyances really. But nonetheless. So my boss contacted Vonage, and a tech at Vonage basically said it was the modems and that he would send us out some news ones.
Well Two days ago we got the new modems (and Hats!) and switched everything out. Fairly painless. Then the problems started.
Our call quality has gone to crap, 50% of the calls start and stay unintelligible, 40% of the calls waver in and out (from clear as bell to mud and then back) and the final ten percent are...flawless. In fact, they sound better than the MTAs. And dropped calls. For no rhyme or reason at (it feels like at least) random intervals the calls will simply drop.
So here is the thing, we haven't sent the MTAs back (although they are boxed up) but we simply cannot continue, as a business that relies heavily on our phone system, continue with this. The last two days have been a living nightmare (try giving tech support to a customer that is paying you $40 an hour with every other sentence "can you hear me?") but we also can't afford to waste time waiting for an attendant to kick us to a live operator (or worse yet, calling the companies that don't automatically boot you to an operator on a Cell phone...AMD is just such a company)
So we need a clear cut "This will work" type fix. No more messing around, no more downtime. If anyone has a nigh fool proof solution (short of going back to Verizon (shudder))...let me know.
And you may be wondering why I/we haven't voiced this to a phone support person? Well, after multiple attempts to get through, sometimes spending 45 minutes in a hold queue, sometimes getting dropped, and worse yet, sometimes getting a message (paraphrasing) "We are too busy to deal with you right now, call back when it's convenient for us"
And this was all on a cell phone. We tried calling Vonage using vonage..and well...we didn't last five minutes.
Someone please save this geek.
Christian Sullivan
Systems Administrator, Access: Lightspeed
Read The Full Thread: Vonage switched us from MTA to Linksys to fix problems..
• This is not meant as a provokative question, but is it very common that sizeable
• Honestly, I am not aware one way or the other.
I know in our instance, we are a fairly
• Very cool, thanks for the reply. I'm interested to see how your situation turns
• *bump*
...help meeee....
(think "The Fly"
• ok, despite the length of the posts here, you really only have two problems with
• Yar, well basically here is how we resolved this issue. We went back to the MTAs
• haha, appreciate it but a picture will suffice. maybe dan will make vonage-forum
• Well, it's the damndest thing.
After hooking them up we immediatly called
• Reebok, it's a deal. You reach 1000 post and I will send you a vonage-forum.com
Hanzov69 posted "I hope there are some experienced users floating around today, or one or two of" on 02/17/2005 |
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