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Vonage I hope that you get it all working and are happy; I really do. But I think what you

I hope that you get it all working and are happy; I really do. But I think what you expect is unreasonable. Just as it would have been unreasonable 100 years ago to expect someone to give you a free device you could just plug into copper wire based outlets and have it work with no hassle. Like it or not, new things come with growing pains.

You seem awfully high on your own company, but I GUARANTEE that your company (or any other, for that matter) cannot make ANY product that is 100% operationally dependent on MULTIPLE third party products and services over which you have ABSOLUTELY no control and have it work reliably 100% of the time.

And, again whether you like it or not, Vonage is just that - the proper operation of Vonage at your house depends ABSOLUTELY on multiple items beyond Vonage's control (Your router, your modem, your electricity, your Internet connection, your ISP's router, your ISP's electricity, your ISP's internet backbone connection . . . and on and on).

Remember - up until old fashioned residential phone service was well over 50 years old, the phone company pretty much owned (and thereby controlled and serviced) virtually EVERY element of what it took to give you a dialtone at your house - the phone you had sitting in your house, the jack in the wall that it was wired (by them) into, the wire running out of your house, the wire running through your neighborhood, into the central office owned, operated, and serviced by the phone company . . . and on and on - they owned it all, controlled it all, and serviced it all.

I agree, as most on this forum do, that Vonage needs to work seriously on addressing customer service problems.

But I don't agree for one minute that this service should be as absolutely simple and trouble free as you seem to expect. I'd love it to be, don't get me wrong, but I don't consider it a problem that it is not. Vonage's CUSTOMER service - that's a problem. Vonage's service . . . not a problem.

Read The Full Thread:

Goodbye VOIP

Or maybe not.....but what's the point when everything is fine and the system decides
Does the modem have a built-in router? If so, then having another router behind
Can a lease "renegotiation" (or whatever) a disconnect problem? I
HERE WE GO AGAIN !!! This is ridiculous......fine for the past 4 days or so
Uhhh, no.
Again? This is the first thing you've mentioned that seems even REMOTELY Vonage
Are you doing MAC cloning on your router? This is often needed with cable internet
Lets keep it REAL. A - The Linksys BEFSR41 is a recommnded (by Vonage) router
by the way rgnok...thanks for that tip about mac cloning....i'lll check it out i
Regardless of Vonage recommending the router, I still don't think that makes

rgnok posted "I hope that you get it all working and are happy; I really do. But I think what you" on 07/28/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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