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Vonage I haven't been posting & responding to you guys issues very long, but those of you



I haven't been posting & responding to you guys issues very long, but those of you who have gotten somewhat familiar with me can see I genuinely care about you guys as Vonage customers & I will share all the knowledge I gain as a Vonage Tech Support Specialist to assist you guys as much s I can. We get calls from irrate customers ALL DAY LONG, irrate for one reason or another...LNP, choppy audio, dropped calls, one-way audio, can get VM messages, unable to send faxes, etc., but ONE THING that really irks me, is when a customers says to me, "If I knew I was gonna have this problem I never would have left Verizon (or SBC, Quest, MCI, etc.)" Give me a f****n break with that bulls***t. 99% of you all left your previous carrier for one thing....YOU ARE SAVING 1/2 to 2/3 DIFFERENCE OFF YOUR PREVIOUS PHONE BILL. And most of u know DAMN WELL, that despite the problems and inconvenience you may be experiencing now, that eventually we WILL get to the heart of it...and you KNOW you aren't going ANY DAMN PLACE.
Voip is a fairly new technology, and like everything it has it's kinks & wrinkles that need to be ironed out, but most of our technically savvy customers know this...and those of you who go into this blindly without ANY IDEA what Voip is or what to expect from the technology, well as they say, "There is NO excuse for ignorrance!"
I don't wanna come across as arrogant or mighter than thou ...man I truly sympothize with alot of you guys. Monday I received a call from a Middle Eastern Indian woman. For a couple of weeks her ability to make international calls to India was intermittent...off & on. She had called Tech Support a few times previously for help...not sure what the end result of those calls were, but Vonage has had a continuous battle with the international calling aspect of our service (by the way, a byproduct of the technology, not just a Vonage issue). Her father had passed that day and as bad luck would have it, she was unable to place any international calls to India...unable to reach her mom & family. Normal troubleshooting procedure calls for me to ask her for the specific number she was calling, place test calls to that number from a PSTN line and a Vonage line, which I did. PSTN line call went thru ok, reached & spoke to her heartbroken, distraught mother. This woman cried on the phone with me, how hurt & upset she was that her daughter could not reach & speak to her father before he left them. I felt so bad for her. I informed her I may be calling her right back, that I was teasting the call quality. Called from a Vonage line....did not go thru. Went back to our customer (who was holding for me). She also cried on the phone to me, pleading with me to get her phone right. "My father is gone" she said. "This is the man who raised me, held my hand as I crossed the street as a child, put me thru medical school!" I felt absolutely f***king horrible. Although I knew it wasn't my fault she couldn't place her calls, at that moment, to her I WAS Vonage, and she wanted Vonage to feel her pain...and I did.

The moral to all this is, when u guys call us with your issues & distain for Vonage, just remember that we (Customer Care Reps) are not the bad guys, neither is Vonage for that matter, the technology is...but IN TIME will become a great friend.



Read The Full Thread:

EXTREMELY Poor Sound Quality (Choppy)


I have been dwelling over this problem all weekend. I have just been testing my
Replaced motorola with NEW Linksys wireless 54g Vonage unit at Best Buy. Fixed
The Linksys/Vonage router worked great with one problem. I VPN into my home server
After scouring these forums I would like to post that I just signed up service and
I am in Canada and up here we have the same problem with my line. Some of my friends
Were you trying to use PPTP through the Linksys router? I tried getting that to
Yes I am using PPTP. I use it to VPN into my server at home. If I understand correctly,
BTW, the Linksys WRT54G needs the latest firmware to include QOS.
Actually, I had a really old Linksys BEFW11S4 or something, that wouldn't pass
Darren - ? for you when you said: "If you are using the RT3P2 as your main router

JScott posted "I haven't been posting & responding to you guys issues very long, but those of you" on 12/15/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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