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Vonage I have two Vonage accounts, both have been working great! Each is using their own
I have two Vonage accounts, both have been working great! Each is using their own Motorola V1005 adapter, one used at home (on the annual plan) and the other for travel (on the 500 minute plan).
I am no longer using the second one for travel, so I called customer service to ask about having the second number transferred to the other telephone port on my Vonage adapter (I cannot use two adapters at the same time with my LAN configuration and wiring).
This was supposed to be no problem, but here is my history:
Fri 11/02 10:52am (8 minutes) called Account Management, spoke to Ria... call was cut off.
Fri 11/02 11:01am (20 minutes) called back, spoke to Mary. Got two months free, changed the account to a "hold" status ($4.00/month, no outgoing minutes, unlimited incomming minutes) and was told that someone would call me back within 30 minutes to confirm the number transfer to my primary Vonage adapter.
Fri 11/02 5:15pm (12 minutes) Got no call-back so called again, spoke to Ann. She confirmed that the order was placed and again told that someone would call me back within 30 minutes to switch the number.
Sat 11/03 3:44pm (6 minutes) Called again but spoke to Kay. Was told that this change actually takes two days and that someone would call me back to confirm the change within the next two days.
Mon 11/05 8:03am (55 minutes) No call, so I called again and spoke to Orville in Account Management who confirmed that the order was placed and assigned me a case number. I asked to speak to a supervisor/manager and was tranferred to Paul who told me that the request to engineering would take another 24 to 48 hours.
Wed 11/07 11:30am (23 minutes) Still no call-back, so called again. Was transferred to Christopher in Account Management and told that the merge order had been placed and would take an additional 3 to 5 days. Asked for a supervisor and was switched to Elton who said that they would try to merge the accounts within a week.
Fri 11/16 12:06pm (6 minutes) Didn't get the name of who I talked with, but was told to call back to account management (I guess they couldn't trasfer the call).
Fri 11/16 12:12pm (26 minutes) This time I talked to Riks (?) who said that she would "escalate" this issue, assigned me a new case number, but still said that it would take another 24 to 48 hours.
Now I am of the opinion that all this isn't worth it and I might as well cancel this second account. After all, having the second line really isn't necessary or that big of a deal for me. I doubt that anything will happen within the [additional] 24 to 48 hours, so guess I will call on Monday and cancel that second number. (Sure hope they don't mess up my main [home] number.)
Sign me,
Frustrated
Read The Full Thread: No help from customer service/account management
• If you check the FAQ at Vonage.com it states that currently you cannot merge the
• From his problem description, I think he wants the 2nd number transferred to port
• I think my answer was not clear enough. I get that he simply wants 2 different numbers
• Not quite,... at least I couldn't find the FAQ that you refer to. However, I did
• What do you mean not quite? That is it EXACTLY . You have 2 lines, 2 adapters and 2
• Maybe we should ask more pointed questions to the original poster. Which of the
• He spelled it out clearly already
And then:
He has 2 lines, 2
• If you ever directly supported end users, you'd know that people use terms very
• Yes... I have 2 lines, 2 numbers, 2 accounts, on 2 adapters (in case that wasn't
xnewuser posted "I have two Vonage accounts, both have been working great! Each is using their own" on 11/16/2007 |
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