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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage I have two Vonage accounts, both have been working great! Each is using their own

I have two Vonage accounts, both have been working great! Each is using their own Motorola V1005 adapter, one used at home (on the annual plan) and the other for travel (on the 500 minute plan).

I am no longer using the second one for travel, so I called customer service to ask about having the second number transferred to the other telephone port on my Vonage adapter (I cannot use two adapters at the same time with my LAN configuration and wiring).

This was supposed to be no problem, but here is my history:

Fri 11/02 10:52am (8 minutes) called Account Management, spoke to Ria... call was cut off.

Fri 11/02 11:01am (20 minutes) called back, spoke to Mary. Got two months free, changed the account to a "hold" status ($4.00/month, no outgoing minutes, unlimited incomming minutes) and was told that someone would call me back within 30 minutes to confirm the number transfer to my primary Vonage adapter.

Fri 11/02 5:15pm (12 minutes) Got no call-back so called again, spoke to Ann. She confirmed that the order was placed and again told that someone would call me back within 30 minutes to switch the number.

Sat 11/03 3:44pm (6 minutes) Called again but spoke to Kay. Was told that this change actually takes two days and that someone would call me back to confirm the change within the next two days.

Mon 11/05 8:03am (55 minutes) No call, so I called again and spoke to Orville in Account Management who confirmed that the order was placed and assigned me a case number. I asked to speak to a supervisor/manager and was tranferred to Paul who told me that the request to engineering would take another 24 to 48 hours.

Wed 11/07 11:30am (23 minutes) Still no call-back, so called again. Was transferred to Christopher in Account Management and told that the merge order had been placed and would take an additional 3 to 5 days. Asked for a supervisor and was switched to Elton who said that they would try to merge the accounts within a week.

Fri 11/16 12:06pm (6 minutes) Didn't get the name of who I talked with, but was told to call back to account management (I guess they couldn't trasfer the call).

Fri 11/16 12:12pm (26 minutes) This time I talked to Riks (?) who said that she would "escalate" this issue, assigned me a new case number, but still said that it would take another 24 to 48 hours.

Now I am of the opinion that all this isn't worth it and I might as well cancel this second account. After all, having the second line really isn't necessary or that big of a deal for me. I doubt that anything will happen within the [additional] 24 to 48 hours, so guess I will call on Monday and cancel that second number. (Sure hope they don't mess up my main [home] number.)

Sign me,


Read The Full Thread:

No help from customer service/account management

If you check the FAQ at it states that currently you cannot merge the
From his problem description, I think he wants the 2nd number transferred to port
I think my answer was not clear enough. I get that he simply wants 2 different numbers
Not quite,... at least I couldn't find the FAQ that you refer to. However, I did
What do you mean not quite? That is it EXACTLY . You have 2 lines, 2 adapters and 2
Maybe we should ask more pointed questions to the original poster. Which of the
He spelled it out clearly already And then: He has 2 lines, 2
If you ever directly supported end users, you'd know that people use terms very
Yes... I have 2 lines, 2 numbers, 2 accounts, on 2 adapters (in case that wasn't

xnewuser posted "I have two Vonage accounts, both have been working great! Each is using their own" on 11/17/2007

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